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L**S
Awesome Support
Pretty simple to install. Awesome support. The difficult part comes with the program and software.One major drawback for the software is it's missing the ability to control from your phone or remote computer (like an app or cloud based website). Everything has to be done on that specific host computer, which can be a bit of a hassle depending on how you run your business.Would recommend though.
S**L
Very good buy!! - updated
The best thing about this product is the customer service and help desk. You can control doors through software as long as you hook up Ethernet. The software is a newer version. A bit if a learning curve, but good software. I just wish I would have gotten the remotes.I have called customer support many times and each time they are FANTASTIC!! This is the BEST!
R**T
Does it's job
I've had this product for about 2 years already and have only had 1 issue with it but it wasnt the products fault. It was the wifi companies. Visionis tech support was easy to get a hold of and fixed our issue in 10mins. We rely on this product heavily to work daily 24/7 and has been doing its job. It was a medium technical self install but just follow the instruction and easy as that. I would buy this product again.
O**E
Tech Support is the most important thing after the initial purchase!
The tech support, John, is very knowledgeable in all aspects of the software and the hardware. He is very busy but always returns your phone call even if he is tied up on a call at the time you place your support call. He always remembers you and is very courteous every time no matter how busy he is. Fredy is the person that normally takes the support call, and always makes sure John is told about your call.
Q**S
Very Happy With Product & Support
Very easy to install with videos from FPC Security and tech support especially my conversation with John he was a huge help! I would highly recommend this product and company to any business or community center like ours!
A**R
More Advanced, but very flexible.
This system is extremely advanced for a non-experienced do-it-yourself-er. But I was able to figure things out and get it working. Still having issues with certain permissions.All in all though, I am in trusting my building's security on this product now.
B**N
quality of the product
Great product will purchase again.
B**N
Great product Great Company Awesome Support!
Great product. Works with no problems. Even better tech support if needed for any questions!
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