BackBeat PRO 5100 True Wireless Bluetooth Earbuds

Took a few calls and was told I sounded loud and clear. I told the caller I was planning on using this for business calls and they indicated it sounded perfect for that use. There also seems to a side tone, so you're not yelling with the buds in your ears. The sound is good and the typical Plantronics signature (big bass, slightly pulled back/"cleaned up" mid range, and a splash of treble). If you've heard the BackBeat Pro 2 Over Ear, it's fairly similar. They have touch and physical controls as well that can be customized to a certain extent. Quite a few features that cater to the professional user, so I can see these as a daily driver for the office. Fit is great and very comfortable. The physical buttons are easy to press and are positioned in a way that the buds don't jam into your ear canal. Firmware updates available via App. Nice compact case. I just wish it was USB-C, but all-in-all, this is a very solid package. By contrast, the RHA TrueConnect (same price) has a much nicer case (metal, USB-C), but it's a larger and not as travel friendly. And just forget about calls (echos, "reverb" sounding). They also don't fit nearly as well due to the bulbous design, with far fewer bells & whistles. The bass of the BackBeat Pro 5100 is better than the RHA TrueConnect.

Broke the first day I tried to pair it. Now the right bud has no audio. Can't put into pair mode. Bought some super cheap FunEars to get me by and they've been flawless. Polycom support couldn't fix. They offered to send a replacement. I'll update if I ever get the replacement. The one test call I made was ok. Audio sounded good to me. The guy I called said my end just sounded ok. maybe like a decent speakerphone. That's a big dissapointment. This was my last ditch effort to avoid a boom mic for work :(

I purchased a set of Sesh bluetooth earbuds in 2021 on Prime Day but continued to be plagued by poor reception with my phone. My older S5 that converted to a music player works absolutely flawlessly with them but not really ideal to have a separate music player. I have a UC Focus headset for work and it has been generally fantastic. My only complaint being the headband breaking after 2-3 years. Otherwise solid performance - so when I saw these drop to around 43, I figured I would give them a go. Pros: Bluetooth range (for earbuds) Mic (when inside) Clear sound Cons: Mic picks up a lot of outside noise Must use app to connect to bluetooth (1st time) Bass/volume are average They come well packaged. Mine were barely charged and would not pair initially. As soon as I downloaded the app, they paired immediately. It would have been nice if the app let you tune the mic and/or let you adjust the bass/mid/treble levels since they force you to install it. After getting past that, the earbuds fit well. The tip is proprietary but I was able to find one that fits well and is comfortable. Sound is clear - a little flat. I prefer a bit more bass so that was slightly disappointing. I felt the Sesh had more bass but the 5100 was clearer (but not as loud). The bluetooth range was very good and I have had zero dropping issues when staying within 10-15 feet of my phone. They work well for calls but they do pick up a lot of background noise. More like talking on a speaker phone versus a close mic.

I'm not an expert on ear buds, but I do know that the Apple air pods look ridiculous, plus they don't form a seal inside the ear, so they were out of the question for me. I previously had the Sony WF-1000x, which looked and fit great but had intermittent connectivity problems and were terrible for phone calls. Based on Cnet's review, I bought these, and have been thrilled. The seal is excellent (though I had to use a different sized bud, which came in the package) and these earbuds protrude even less than the Sony ones. The sound quality (I'm not an audiofile) seems pretty darn good, but where these really shine is for phone calls. I get zero complaints from the other party, nor questions like "Am I on speakerphone?" Just natural talking as if I were using a wired headset. Oh, and one last great thing: great battery life and a fantastic charging case, which is so much more responsive than the Sony.

I love my Plantronics 8200 Headset and my Voyager Pro and that's why I bought these when they released but I'm sorry to report that the noise cancelling is average, microphone for calling sounds like you're distant and in a tunnel to people you're talking to, Battery life is what I would call average. Charging case is mediocre. Honestly for the premium quality I've come to expect from Plantronics, these disappoint. I won't stop using them but I wouldn't buy again and won't replace them with these same ones if they fail. I recently compared these to the new air pods pro and these fall significantly short.

Bought this to test the quality and give it a try since they look professional. These are my findings: Sound quality is rich and crispy for both voice and audio. Treble and bass are balanced for different type of genre. Connection is reliable, and performance is overall great. However, I found the sound to be lacking decibels, which perhaps explains the sound quality. At higher levels, sound tends to distortion in most earbuds I’ve tried and Plantronics didn’t want to risk it. I don’t necessarily like to listen to music loud but I like to have the option to add more volume if needed. Comfort and fit are perfect. I usually get tired of wearing earbuds and feel like the ear canals are swelling or becoming irritated. Not with these design. They feel comfortable, almost like my old Bose soundsport. I never had earbuds that fit so perfectly and I’ve tried Sennheoser, JBL, Jam, Audio Technica, Apple, and a few other no-name ones. Anyways, I recommend this to someone who cares about their ears and wants clear, HD sound earbuds. I had to return mine because the case was lacking needed feedback that cheaper devices already have, namely a led that tells when your earbuds are fully charged, battery level, etc. I am considering trying the new Jabra 75t and they don’t work for me I’ll buy these again.

I REALLY wanted these to work out. Quick backstory: I had an LG headset going on 4 years. People never complained about how I sounded or that they could not hear me - I could always hear them - and music sounded good. This past summer, a friend of mine wanted to graduate from the traditional, corded headset that comes with his iPhone. He asked my opinion so I told him that I was very happy with my LG (neckband version with retractable ear buds). He ended up buying the latest generation LG version - it was terrible. I could never hear him clearly. Ironically, a couple of months ago, my LG died. After confirming their demise in performance, I decided to carefully research my options. I learned a lot about true wireless ear buds - the good, the bad, and really focused my impressions to the thing that matters most to me. I want a headset that not only sounds great to me, but one that also sounds great to person I speaking to on the phone. In sales, I'm constantly on the phone and it's critical that the connection is great for both parties. I saw some videos from Poly on the Back Beat 5100 and I was very intrigued. They were addressing in their advertising the benefits of noise cancellation on the microphone. I went online to read people's reviews, but for the Back Beat 5100, there were not a lot available. More important to me than words on a review was to find a reviewer that provided an actual audio recording to demonstrate what someone on the other end of the phone hears when in a real-world scenario. There were video reviews that showed Air Pod Pro's, Jabra 75 Elite, Sony, etc but none were of the Back Beat 5100's. As I really need a head set again, I pulled the trigger on the BB5100s. Black Friday (week) andI saved a couple of bucks. They arrived today and I was excited. Read the Quick Start Guide, downloaded the app, and off I went. I was really looking forward to trying out the 4-microphones and putting them to the test, not so much to prove or disprove their worth, but to know how far I can take them under real world conditions before the sound is compromised for the user on the other end of the call. Unfortunately, I never got that far. It took close to an hour to pair the buds to my iPhone 11 Pro Max. Once I did get them paired, I was able to play a bit of music and I did like the sound. Passive Noise Cancelling was good as I had a nice seal of the ear piece in my ear. Bass was ample yet not overpowering (at least on the two songs I listened to). Here is where it gets more frustrating. The app told me to update the firmware (was at R13, latest R15) to unlock the full features of the phone. Now that the pairing is complete, this should be simple enough; right? Wrong. I clicked on the app for it to update the ear buds. Buds were sitting right next to the phone and fully charged. The app signaled that the update had started and that it could take 20 minutes to complete, but after a minute or two the buds would disconnect from the phone and then the update would fail. An error message came up that said a connection to one of the ear buds failed and therefore the update was cancelled. The "Percentage Complete" meter never left 0%. Tried this 3-4 times, then deleted the app. Tried again. Failure after failure. Tried jumping on with chat support. He told me to repeat everything that I just did. While I wanted to stick these buds into the blender, I made one final attempt through the guidance of chat support; failure. I decided to return these to Amazon for a refund versus an exchange. Pairing/Updating/Using these should not be this difficult. I don't have the patience to see if another BB5100 would solve my issues, not when I know that there are other manufactures in the market. Versions that people have already vetted, and based on this, I know that the performance is right where I need it. Getting another BB5100 would be an science experiement - does a replacement BB5100 fix the pairing/updating frustration I had with this first unit? If so, will it perform the way I hoped it could? Unless these were given to me, it's not worth the time and aggravation for me to go through all of that again on just a "maybe". As sound quality of the microphone is the most important thing for me, I was REALLY impressed with Apple's Air Pod Pros. If your needs are consistent to mine, make sure to go online and search for video reviews where they provide actual audio. Quite impressive. Hope this helps at least one other person.

This headsets have a great performance: quality sound and noise cancellation. Buds are small, comfortable and weightlight to be used in a long period of time.

This is my second one, because I left the fist one in my washing machine. Love it!

Är klart nöjd med produkten. För det priset är den värd pengarna. Lång batteritid. Bra också att det finns flera olika gummipluppar att välja mellan så det passar ens öra.

I was using a cheaper headset when making calls while walking, and people had difficulty hearing me because of wind and traffic noise. These work for me, since I've been using them nobody complains about wind/traffic stopping them hearing me. They are surprisingly comfortable and feel pretty stable in my ears. I'm not sure I'd recommend them for sporting (not that I've tried), there isn't any means to attach them to anything to hold them if they fall out. The battery life and mini charger carry case is very good/handy and lasts long enough between charges for good use. The sound quality is pretty good for an in ear headphone, but I'm used to a bigger pair of headphones for listening to music which outperform these by a long shot. If audio quality is your main driver, you should go for "over ear" headphones. If being able to make calls out walking where there is a little noise is important then these are great.

Ayant eu beaucoup de mal à trouver des avis constructif sur ces écouteurs et avoir beaucoup hésité au vu de certains avis, je vais essayer d'en fournir un complet et précis. Contrairement à beaucoup d'avis, le fait que les écouteurs ne soient pas chargés en graves SUR LES FAIBLES NIVEAUX, est un très bon point puisque ça permet de réduire la fatigue auditive au long terme ce qui est plus agréable sur les styles en ayant beaucoup et permet d'avoir un meilleur son sur des styles musicaux qui demandent moins de grave à l'écoute. Si vous voulez des graves plus présent, va falloir monter un peu le volume ou jouer un peu avec l'égaliseur de la plateforme de streaming musical que vous utilisez. Je les utilise principalement lors de mes échauffements/étirements. Les écouteurs tiennent bien en place peu importe la position de la tête. Je ne vais pas pouvoir faire de vrai retours sur la durée de vie de la batterie parce que je ne les utilise pas de façon vraiment prolongée. Lors de mes utilisation en extérieur (transports en commun, rue...), l'isolation est là et pas besoin de surbooster le niveau sonore pour couvrir le bordel ambiant. Pour les appels, j'ai comme problème d'avoir une voix assez grave et peu de puissance mais personne ne m'a fait de remarque sur des difficultés à m'entendre/comprendre en pleine rue. Un peu de détail technique : J'écoute beaucoup de styles musicaux différents donc j'ai pu tester les points forts et faible des écouteurs. Il y a un petit pic dans les mediums/haut mediums mais ce sont les fréquences nécessaires à la clarification de la voix humaine. Sur du metal, je peux en écouter tout le long de mes échauffements sans avoir la sensation de fin de concert où j'ai des petits acouphènes parce que les fréquences des guitares saturées ne sont pas assez atténuées mais sans gâcher pour autant le mix et la précision des guitares, cymbales et voix que ce soit du type opéra, clair " classique " ou growl/scream... Sur du rap (peu importe le pays d'origine) et du gros boom boom qui tache, je n'ai juste pas l'impression d'avoir la tête dans le caisson mais je n'ai pas non plus l'impression d'écouter de la musique sur un téléphone non plus où on perd une bonne partie du bas du spectre qui gâche une partie de l'instru. Sur de la folk/pagan, les instrus traditionnels ayant besoin de précision ne sont pas agressifs et ressortent bien pendant que les percus sont bien présente et mettent dans l'ambiance. Je ne vais pas faire tous les styles, mais j'espère que vous imaginez un peu mieux ce que ça peut donner. Quelques points positifs plus généraux : Boîtier qui tient très facilement dans la poche, facile d'utilisation et prise en main, s'insèrent facilement dans le conduit auditif et se rangent facilement dans leur boîte grâce à l'aimantation des parties conductrice, boîte qui se ferme avec un clip et évite qu'elle s'ouvre de manière intempestive dans la poche, aucun problème de connexion à mon téléphone. J'ai le BBTPRO 1ère géneration depuis bientôt 10 ans et la qualité des BBTPRO 5100 me semble aussi bonne que celle du casque. Plus qu'à voir sur la durée ce que ça donne vraiment. Les points négatifs (oui, il y en a quand-même quelques-uns) : J'ai laissé les écouteurs quelques temps (3 semaines maxi) sans m'en servir et le jour où j'ai voulu les utiliser, ils s'étaient presque complètement déchargés malgré le fait qu'ils étaient dans leur boîte, difficulté pour passer d'un morceau à l'autre et met plutôt la chanson en pause (suivant ou précédent est le même bouton que le play/pause), dommage qu'il n'y ait pas d'appli pour pouvoir avoir un égaliseur et ainsi pouvoir plus personnaliser les préférences d'écoutes et aussi pouvoir voir la quantité de batterie restante. J'espère que cet avis vous aidera à vous faire un avis plus précis sur ce modèle.

First got it, right earbuds is defects. But seller arrange for 1-1 exchanged and tested, it is best earbuds I used so far.