(Collapsible, 400 Model, Large, Grey in Color

My wife and I recently got a rescue dog, Fletcher, part German Shepherd and part Bernese Mountain Dog. We have a second rescue dog, Peaches, about 5 years old, a Lab and have always used kennels when we are away from the house. I had a metal wire cage for Fletcher and my wife had to go out of town so when I went to work I put both of them in their kennels. I live close to work so I would come home for lunch. Well I came home the other day and to my surprise Fletcher met me at the back door. When I went to see how he got out I found that he had taken the door on the cage and literally pulled it into the kennel and bent the door in half. Now this is a puppy about 6 months old and weighing 65 pounds, he didn’t hurt anything in the house but just wanted to get out. So after spending most of the evening researching I purchased a new Impact Dog Crate. I purchased the 400 Model (Collapsible). When it arrived I pulled it out of the box and was very impressed with the fit and finish of the crate. I did have one issue though, the side bars did not arrive with the crate, but I called and Tommy got on the phone with me and I explained my situation and he made it a point to send a set out overnight and I was up and going. I have to say that Fletcher cannot get out of this crate, it is the best crate I have seen and well worth the money. My wife and I travel quite a bit and always take our dogs with us and I will be purchasing another one of these for our Lab, Peaches, these are the easiest to set up and are very portable. I also have to say that the customer service Tommy provided was a breath of fresh air, he called me about 6 p.m. the day that I received the side bars to make sure everything was ok and to see if I needed anything else. It is very hard to find quality craftsmanship and quality customer service today but they have both. Thanks for everything Tommy! I will definitely be telling people about your product and ordering another one in the near future.

I ordered this crate because of the amazing reviews from other pet owners, but my dog had so many issues with this crate.I should probably preface that my Husky has destroyed three crates so far, so that's the only reason why I would spent so much on an "inescapable" crate.I also did a couple of weeks of crate training (30min - 3hrs) before leaving him in there for a full day. On the first full day I leave him in there, I come home my dog laying by front door, and the crate door wide open. YES, I should also mention my dog's name is Houdini for a reason. He chewed on the locking mechanism until he learned to unhook the latch and open from the inside... from the inside of the crate, he can open the latch.I also came home to a bloody dog and blood spatter on the walls next to the crate. The aluminum for the holes is incredibly sharp, and my dog's nose was completely cut open (so he no longer has black at the top of his nose). He also had a cut on his paw. So I cleaned him and patched him up, then cleaned the crate and the walls.I decided to give it one more try with a padlock, and while it did keep him in, I came home to a complete mess.There was blood all over the crate and my pup. In addition to more cuts around his face and mouth, he chipped a tooth, and wore down his two bottom canines so they are now gray to match the metal.Now that I have some pretty expensive vet bills for his dental work, I also can't return the expensive crate that didn't work since they have a 30 day return policy... and I'm three days late on that.I just wanted to put this as a warning to those who have extremely tenacious, stubborn dogs.

I purchased the XL version of this crate as the Large wasn't big enough for my 75 lb GSD. I will note that the one I purchased was made by Impact for a second party vendor and comes with 2 extra latches installed. I had used the crate for several weeks and really liked it. My dog had never had any issues with the wire crates we had previously purchased but I wanted something that was easy to travel with and was sturdier so I decided to purchase this one. From day one he loved the crate as he would often go in it on his own to sleep. I would only put him in his crate if I knew I would be gone for more than a few hours or if I had someone stopping by while I was out.Everything I liked about this crate soon change however. After leaving for work one morning I returned home to find my dog had pulled the upper corner of the back wall into the crate and filed his K9s down in the process. The wall was in complete disrepair but luckily the damage was contained to just that section. I contacted Impact regarding the issue and was informed that since the crate was specifically made for another vendor I would have to contact them for a replacement piece. I then contacted the vendor who advised that Impact would sell me the replacement part for about $90 with shipping. In speaking with this person, I was informed that they had expressed concerns over the design of the collapsible crate as well. Apparently this was not the first time they had seen such issues. They attributed the problems to a poor design as well as aluminum that was too thin for its purpose. I can attest to this as my dog was easily able to bend the metal into the crate.I am now in a situation where I have to spend more money on an already expensive crate and then spend additional time taking it apart and repairing it. I really wanted to like the crate but the quality just doesn't justify the price. I also assumed that the customer service would be a little better since I only had the crate for about 2 months when this occurred. I know this was caused by my dog and to be honest I'm really not sure why he did this but a better designed crate would have prevented all of this and that is what I thought I was purchasing.

Sturdy, heavier than I thought it would be. Very wide- can't fit it and the 300 version side by side in the back of my SUV. Easy to collapse and set up