Is this cruelty free?

Hi Shannon, Thanks so much for making contact! ELEMIS have been against the use of animals to test beauty products since our inception over 30 years ago. We do not test our products, active ingredients or raw materials on animals at any point in the product development or manufacturing process, and we require all our suppliers to fully respect the same rigorous standards. Our number one priority is the health and safety of our consumers. All our product formulations have therefore been tested extensively over time through alternative methods, including product safety tests and user/clinical trials. Please let us know if you have any other questions. ELEMIS Customer Support

First time I bought this eye mask it was white in color. Last time it was yellow in color. Is it the same formula/product?

Hi Janet, Thanks so much for reaching out! Our Pro-Collagen Eye Revive Mask is yellow in color and has a cooling gel texture. We do have another Eye Mask that is white in color, which is our Absolute Eye Mask. I have included a link below to this product on Amazon: https://www.amazon.com/ELEMIS-Absolute-Eye-Mask-Hydrating/dp/B000KQX7M2?ref_=pb_hm Please let us know if you have any other questions. ELEMIS Customer Support

This is my first time buying this product, and the well is about 1/2 full. Is this normal? I'm wondering if the box I got is used?

Mine is a new one and is pretty much full as you can see in the video. I’m not sure how much is in yours, but it could be due to packaging in the factory if it is missing it’s contents. Unless it clearly looked used, I doubt you would receive something used.

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