Verifone Vx520 EMV/Contactless (Pack 2)

I am tired of reviews spouting some garbage about Elevon and blaming this machine. First off many of us do NOT use Elevon. I use World pay and had 0 problems hooking up and downloading this machine. So instead of blaming the terminal, blame YOUR choice to have a subpar processing company.I used a Verifone Omni 3200SE until last week which this replaced which I am primarily comparing it to. They said it was outdated but it did have many features this did not. An UPDATED terminal should be better and retain features which were helpful. Verifone decided not to do that in the cases cited below.The Cons are:It spits out a lot of paper with a mandatory batch report prior to settlement which seems to not be able to be turned off. this is an unnecessary waste of thermal paper.Lack of customization. In alignment with what I said about the reports...the backlight cannot be adjusted (It should since it has a parameter for it but it does not work on any of these terminals).No pre authorization. WHY? I am not sure why they removed this feature but it is a complete lack of insight and a PITA now.Programming has many sub menus now. Whereas before we had a few buttons for things, now you have one button and a LOT of sub menus.The Pro:This unit is FAST. I was using dial up prior so I may be skewed. But I press the enter key and transaction is DONE.Smaller footprint. This terminal is about 2/3 of the size of my last one.Uses the same paper. At least that they carried over. I have over 200 rolls from the last terminal.Internet connection. Actually a LOT of ways to connect. Fast.Contactless, debit, swipe & chip card reader.I will update this as time goes on.

After reading the reviews and questions, it makes it sound like you could activate this unit on Costco Elevon. This is NOT correct. Elevon stopped activating these units(actually all units) in Sept. 2016 that were not purchased from them. I'm pretty sure about this since I pushed them pretty hard with no budging. Their excuse is that potentially it could have a duplicator chip in them that could send out credit card numbers to the bad guys. In reality, it's a good excuse for them to make more money by selling the same unit for $480.

This unit from Office Direct works perfect on the Costco Elavon System. Easy to program, Elavon was very happy to download the programs needed. As previously noted by others, if you need debit card function which we didn't pay the extra $ to have it done. Elavon wanted to charge us $370+ under a special Costco deal for the Vx520. The customer reps will try to talk you into their deal, the tech rep will help you anyway.

We've tried over and over again to get this connected via either Ethernet or phone lines and after 7 total hours dedicated to try to reconfigure and troubleshoot...both with merchant services and ATT; we have to conclude that it's this terminal itself. Something is defective. Connection error is listed each time. I've spent a total of $300-400 equivalent waisted hours on this unit.

So far, so good. The tech at Elavon was able to guide me through the process to download the files for Elavon. It took a while for the files to download, even when connected to the internet. It took 2 tries, but it booted up with Elavon with no problems. I mentioned to my tech about using the Debit function, he looked and noted that debit was not listed on my account. I'm assuming that he would have been able to install that function if it was listed. There was a review by someone else who stated that Debit function required another keypad.I'm not certain, but in the manual (search google Verifone VX 520 Manual, see Page 33) it shows that Debit & credit functions are available.I will update if any issues.

Nice unit, covers all the new EMV protocol, VeriFone is one of the top names in credit card processing equipment. Be sure of the exact model you are buying and that it will work with your cc processing company - Apparently, different version numbers of the VX520 vary by region. Also, be aware this is not a do it yourself setup of this equipment. I chose to buy my terminal, but I have a processor that was willing to set it up. First, they have to "build" a file with all your info.in it. Then your processor has to be willing to download the basic files, took 45 mins.via Ethernet and High Speed Internet and a ton of keyed in input by me following the technicians direction. After that, we downloaded the file they had put together or I.E. the application. All told I had about 2 hours of extremely tedious listening and key entry on the terminal to get it up and running. The other option is to simply buy or lease the terminal, pay the extra money this is going to cost you, have all this stuff pre-loaded, just hook it up in your facility. If I was doing it over again, I would probably do the latter.

Came as described,but without an owners manual. No big issue,just make sure you get at least a "Quick Start Guide" from your CC processor.Installed the VX520 and Elavon programmed it for me over the phone line. If you use the phone line for your programming,expect it to take a couple of hours. No fault of the VX520 ,but of the sloth like download over the phone line. My plan is to get it hooked up to the ethernet line for faster future downloads and processing.Small size of paper roll will cause you to keep an eye on remaing paper for your transactions.A thank you to the seller for his time helping me understand what I was buying.

What a deal! Machine works flawlessly with Evalon after the simple download walked through with their customer service. With the Ethernet connection it is super quick too. Save your money and buy this unit... As simple as that :)