how do i get a replacement cartridge?

Please contact us through Amazon email, so that we can check your purchase information, thank you

The rain head and the handheld both run at the same time. How do I get it to run independently?

I turn the control knob all the way to the right to have only the shower head functioning and all the way to the left to use only the handheld.

I am having problems installing the valve and cannot get enough water pressure. Any suggestions?

Check whether your cold water pressure and hot water pressure are normal, and the pressure difference should not be too large.For more details please contact us via Amazon email.

Manufacturer	IRIBER HOME
Package Dimensions	43.18 x 34.29 x 12.7 cm; 5.31 Kilograms
Item model number	RB12HG-C
Size	12 Inch
Colour	Champagne Bronze
Finish	Brushed
Material	Stainless Steel
Pattern	Ceiling 12 Inch Champagne Bronze
Shape	Square
Horsepower	1 hp
Installation method	Wall-Mounted
Item Package Quantity	1
Number of handles	1
Handle material	Stainless Steel
Plug profile	Embedded
Switch style	Toggle
Included Components	12 Inch SUS 304 Stainless Steel Square Rainfall Shower Head, Brass Handheld Shower Head, Brass Shower Faucet Valve, Stainless Steel Shower Arm, 60 Inch Stainless Steel Shower Hose, Brass Shower Bracket.
Batteries included?	No
Batteries Required?	No
Item Weight	5.31 kg

Iriber

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