The Mediation Process: Practical Strategies for Resolving Conflict

Chris Moore has, with this his 4th edition, updated the gold standard for scholarship and practical analysis of mediation. Moore has provided, in one handy and accessible text, a collection of valuable teaching models, checklists and protocols that inform a responsible and conscientious conflict management practice.Dr. Moore is a thoughtful and reflective practitioner whose clarity of thought and vast experience make this a valuable addition to any mediator's library. Those who have on hand earlier versions of the "Mediation Process" will find chapters with new material that reflect both the growth of the profession and of the scholarly literature and research which undergirds our fascinating work.Hats off to a master, with the voice, passion and enthusiasm of a life-long learner, in love with his work!

Very good book that goes into a lot of detail and is suitable for a college class on mediation.This book goes very in depth and will take you awhile to read, but it has a lot of good information,If you are a new mediator and want an easy well written, short book to help you get started, pick up a copy of judge Goodman's book, "Basic Skills for the New mediator". I give a copy of his book to all the new folks I train that want to be mediators.

Cet ouvrage est pertinent et illustre clairement toutes les facettes de la médiation. En plus d'un survol de l'historique général de la médiation, il y présente tous les points pertinents: types de médiation, le médiateur, l'éthique, la formation, la déontologie, etc.

I knew prior to purchasing "The Mediation Process" by Christopher W. Moore that is considered the finest book written on the subject. The updated 3rd Edition takes the original to the next level. I have found it worth the time to read two or three times in order to fully absorb the education and knowledge provided, as well as, always having it close by for instant reference. Very affordable for the expertise offered!

lots of great information in this clearly written book