How do you remove the case?

The easiest answer to this question is "Watch the video". The video is posted along with all of the other product pictures (if you don't see it, select a different case color), and does a great job of showing how to remove & replace the case. I will do a quick summary, however. The first step is to remove the rubber/gel layer: open the charging port flap and pull it so that the bottom edge of the outer layer separates slightly from the plastic core, then gently work it loose from the bottom edge and keep working around until it comes off. For the plastic core case, there are 8-10 "latches" that are clearly marked, disconnect each latch around the edges and then it will come apart. Pop in your phone, snap the case back together and make sure all the latches are closed. Fit the outer case around the plastic case. Honestly, I think this is a fantastic case, and it's a shame if you can't figure it out.

Does it completely cover phone face?

No it does not have a screen cover for dust. I was disappointed. Ordered for a friend and we both thought it had a cover in the video but it does not.

ASIN	B086C8GBBV
Additional Features	Camera Protector, Shock-Absorbent
Best Sellers Rank	#26,937 in Cell Phones & Accessories ( See Top 100 in Cell Phones & Accessories ) #9,279 in Cell Phone Basic Cases
Brand	ORIbox
Built-In Media	ORIbox Case
Color	Crystal Gray
Compatible Devices	iPhone 11 6.1 inch
Compatible Phone Models	iPhone 11
Customer Package Type	Standard Packaging
Customer Reviews	4.4 4.4 out of 5 stars (20,294)
Embellishment Feature	Crystal
Enclosure Material	Polycarbonate, Thermoplastic Polyurethane
Finish	Matte
Form Factor	Basic Case
Is Autographed	No
Item Dimensions	6 x 3 x 0.35 inches
Item Type Name	iPhone 11 Phone Case
Item Weight	2.08 ounces
Manufacturer	ORIbox
Model Name	iPhone 11 Phone Case
Model Number	iPhone 11 Case
Pattern	Solid
Screen Size	6.1 Inches
Theme	No Theme
UPC	194998894977
Unit Count	1.0 Count
Warranty Description	No warranty
Water Resistance Level	Not Water Resistant

Case Compatible with iPhone 11, Heavy Duty Shockproof Anti-Fall Clear

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