Is it supposed to come with the plastic tube in the photo?

Hello Sylvia,Yes, the little plastic tube is actually a mini eye dropper. You use it to fill the handle with cutter oil. Don't put much oil in at a time, otherwise when you set the cutter down, it will leak through the filler cap. You can also avoid that by keeping the cutter more or less vertical in a old coffee cup while you are using it. When finished for the day, tighten the filler cap to prevent leakage in your tool box. This is a very durable cutter and you will likely pass it down to your grandchildren.Sincerely,ScottSunshine Glassworks Ltd.Buffalo, NY 14227

Does this come with oil?

Hello David,No, sorry. The factory ships these cutters empty. If you search "GAI Cutter Oil" or "Novacan Cutter Oil" you should find them with no trouble on the Amazon Marketplace. My preference is the Novacan Oil.==ScottSunshine Glassworks LtdBuffalo, NY 14227

My new tc10b is not dispensing oil at the little felt tip. i've put oil in it and let it sit upright over night. when should i see oil at the tip?

This cutter dispenses a little oil at a time when pressure is placed on the tip. If, upon applying pressure, no oil comes out, then you may have received a defective product. Give the experts in our Contact Center a call at 800.248.2048 and they can help you through any questions you may have about your product

Toyo

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