iSpringRO500AK-BN Reverse Osmosis Water Filter, NSF 58 Certified, 500 GPD Tankless Under Sink RO System, Natural pH Alkaline Remineralization, 2:1 Pure to Drain Ratio, Brushed Nickel Faucet

This is WORDY but please read through this as it (should) push you over the side of the fence in selecting this company for your water purification needs!!! I WILL be an iSpring customer for LIFE!Alright, let's dive into the iSpring RO500AK-BN+UVF8 Tankless Reverse Osmosis Water Filtration System and, more importantly, the stellar customer experience iSpring delivers.This isn't just another water filter; it's a powerhouse of purification packed into a sleek, tankless design. The RO500AK-BN+UVF8 promises and delivers on providing high-quality, clean water with its multi-stage reverse osmosis process and the added benefit of UV sterilization. You can taste the difference immediately – gone are the chlorine notes and any lingering odd flavors. The water is crisp, refreshing, and gives you peace of mind knowing it's been thoroughly filtered. The tankless design is a real space-saver, especially if you're tight on under-sink real estate, and the on-demand flow rate is impressive. No more waiting for a tank to fill!However, where iSpring truly shines, and what elevates this product from just a good water filter to an excellent investment, is their customer service. In a world increasingly dominated by automated systems and outsourced support that can leave you feeling frustrated and unheard, iSpring offers a refreshing and genuinely valuable experience: real human beings answering the phone.Let me tell you, this is not a small thing. When you have a question about installation (and let's be honest, plumbing can sometimes throw curveballs), or if you need troubleshooting down the line, the ability to speak directly with a knowledgeable person who understands their product is invaluable. You're not navigating endless menus or trying to decipher heavily accented instructions from someone thousands of miles away. Instead, you get clear, concise guidance from someone who cares about resolving your issue.I had a minor hiccup during my initial setup (completely my own doing, I might add!), and calling iSpring's customer service was a breath of fresh air. The representative was patient, walked me through the steps, and had me up and running in no time. There was no feeling of being rushed or dismissed, just genuine support.It's easy to overlook the importance of customer service until you need it. iSpring's commitment to providing accessible, human support over the phone, even if it might be less "convenient" or cost-effective for them compared to outsourcing, speaks volumes about their dedication to their customers. It fosters trust and makes you feel confident in your purchase, knowing that help is readily available if you need it.In conclusion, the iSpring RO500AK-BN+UVF8 is a fantastic tankless reverse osmosis system that delivers exceptional water quality and convenience. However, the true standout feature, the cherry on top, is iSpring's remarkable customer service. The peace of mind that comes with knowing you can speak to a real person, right here, should you ever need assistance, is a significant value proposition that sets iSpring apart. If you're looking for a reliable water filtration system backed by a company that truly cares about its customers, look no further than Spring.Building on my previous thoughts about the iSpring RO500AK-BN+UVF8, I have an even more compelling recent experience that underscores the exceptional customer service iSpring provides. Following a significant military PCS move across the country, my RO system unfortunately experienced some faults, likely due to the journey. Understandably, this was frustrating, as having access to clean water is paramount, especially after such a disruptive event.I reached out to iSpring's customer service, and once again, I was met with a level of support that truly went above and beyond. I had the pleasure of speaking with a representative named Nick, who immediately took ownership of the situation. He listened patiently as I described the issues and, without any hesitation or unnecessary troubleshooting hoops, quickly identified the likely culprit.What happened next truly impressed me. Nick didn't just offer vague advice or point me towards online manuals. Instead, he swiftly arranged for the necessary replacement parts to be shipped out to my new location. The speed and efficiency with which this was handled were remarkable. It was clear that Nick and the entire iSpring team understood the inconvenience of being without a functioning water filtration system and were committed to getting me back up and running as quickly as possible.This experience reaffirmed my initial positive impressions of iSpring's customer service. It's one thing to have helpful support for initial setup, but it's another level entirely to receive such prompt and effective assistance when dealing with post-purchase issues, especially after a challenging cross-country move. Nick's professionalism, empathy, and decisive action were truly commendable.In a market flooded with options, iSpring distinguishes itself not only through the quality of its products but also through its unwavering commitment to its customers. Knowing that I can rely on genuine, human support from a United States-based company like iSpring is incredibly valuable. It’s a testament to their integrity and their understanding that customer satisfaction extends far beyond the initial purchase.Therefore, I wholeheartedly reiterate my recommendation. If you're looking for a top-notch reverse osmosis water filtration system and want to support a United States-based company that stands behind its products with truly exceptional customer service, look no further than iSpring. My recent experience with Nick and their swift response to my post-move issues has only solidified my belief that iSpring is a company that deserves your hard-earned dollars. They don't just sell a product; they provide a complete and reliable experience.Best,J

I have spent a ridiculous amount of time researching RO system over the past few years and finally pulled the trigger and bought this one. In short, I'm glad I did!We already have a whole house filter and our refrigerator also has a drinking water filter. Myself, I wasn't overly concerned about using that water, but with all the talk about all the chemicals and crap that's in our water, my wife decided so would no longer even drink that water and turned to drink bottled spring water, which has nano plastics in it and produces all that plastic waste from all those bottles. So, in light of all that, I decided that now was the time to get an RO system.Having experience with the typical RO systems that have the tank and all the tubing running everywhere, I knew I wanted a tankless system. They're also so much more efficient and produce much more water and take up far less space. I spent several more weeks going back through all the options and finally narrowed it down to two systems; the Waterdrop G3, and this iSpring RO500AK-BN, with the iSpring being the clear winner for a number of reasons.First, the company is amazing and they are located near Atlanta, where we live. Whenever I've called to ask questions, they just pick of the phone and are so helpful and personable. Michelle answered all my questions and I felt confident I was getting a system that met our needs. I absolutely love iSpring and feel that I will always have top-notch support for this product, should I ever need it.Secondly, I love that this system has the remineralizer built in, so you don't need to add an additional filter inline. This makes filter changes so simple and reduces connection points. This was important to me, knowing that my wife could easily maintain the system herself if she ever needs to.Those were the main reasons that stood out before I got the system. Now that we have it installed and have been using it for a while, I find many more reasons why I'm happy we chose this one.It's super-easy to install and comes with everything needed, provided that you have an electrical outlet located where you plan to install this. You do not need to be a plumber to install this. If you don't have an existing outlet, you will need to install one (or have an electrician do it, if you're not able to.) Luckily, we already had power under the sink for the disposal, so I had no problems converting the hard-wired disposal to a half-hot outlet, which now controls the disposal via the existing switch and provides a hot outlet for the RO system.All the parts and materials are extremely high quality.The system is super-quiet when operating! Seriously, I can barely hear it if the room is completely quiet. I've read that others are quite noisy; not this one.It takes up almost no space in our cabinet! (Still have room for all the crap that was in that cabinet.)Operation is simple and intuitive. It has color-coded indicators that show filter status, as well as audible alerts when filters are nearing end of life and/or need changing.Changing filters is as easy as it gets and takes literally 10 seconds. The design of the filters is also so much better than on traditional RO systems, where I've often had the main O-rings go bad, leaks, etc. These should never have any of those problem because of they way they're designed.The included faucet is high quality and beautiful! It's listed as 'brushed nickel', but it blends perfectly with our stainless steel faucet, so I think it's more of the blend of brushed nickel and stainless. IDK, but it just looks very nice!The flow rate is amazing and even faster than our fridge water dispenser. It can also produce up to 500 gallons of water per day and the flow rate is continuous, unlike typical RO systems that slow down to a trickle when the tank runs out.It has a 2:1 pure to drain ratio, compared with 1:2 or 1:2.5 of a traditional RO system.And, most importantly, it produces the best tasting water I've ever had!All things considered, this is the best system I've seen in the $500-ish price range. You get a lot of bang for the buck with this one and exceptional quality and support. I actually like it better than some I've seen that are closers to $800-$900, which still don't have all the features of this one.Also, mine included a card to register for a 3-year extended warranty, which is really nice and added piece of mind. If you buy one, be sure to register it. I was getting an error when trying to register on their website, but I was told to just send an e-mail request and Sean responded the same day to advise that my warranty was registered. (Did I mention how helpful the iSpring folks are?)All things considered, I highly recommend this system and iSpring as a whole. I paid for this system and received no compensation for this review. In fact, I passed up on a couple of similar systems that were offered to me for free and instead decided this was what I wanted and purchased it myself.

The RO system is great and works wonderfully. We initially had an issue with the leakage alarm coming on - not related to the filter system but due to the electrician knocking a filter out during installation. After contacting iSpring regarding the issue, Michele said they would send out a new system right away. The new system arrived within 2 days and was installed with no issues. I have also called the technical support multiple times with questions. Each call was received quickly by a technical support person who was able to help or answer my questions. Quality product and quality service.

This is an awesome unit! It comes with great instructions and is very easy to install.But more importantly, ISpring customer service is second to none! I had a problem with the pump so I called customer service… and OMG they answered the phone!!! What a breath of fresh air.I spoke with the nicest service rep named Nick. “thanks Nick!” … He gave me a few simple directions and had me up and running again in no time!I can’t say enough about great customer service!Again big shoutout to Nick and the entire ISpring team!!!PM

I had been researching tankless RO filters and looked into the iSpring line based on the recommendation of a friend and ordered the RO500AK-BN. We couldn't be happier with the performance of the unit and the taste of the water. This is hands down the best filtered water we have ever tasted. Installation is straightforward but do recommend watching the video and familiarization with the manual to save yourself some time. I had one interaction with Customer Support regarding warranty registration that was quickly taken care of by Nick. I highly recommend this product