Pop up drain doesn’t go down when in the sink. Anybody else have this issue?

No issue at all on mine. I had it professionally installed.

Anyone have a problem with the gold never looking clean or having dark finger marks?

I haven’t had an issue with it changing colors. But I tend to wipe down my faucet and sink top after each use. I love Thais Ryle sink that I got a second one for another home.

Upon opening, one handle is chipped on the front. How can I receive a new handle?

Thank you for choosing TRUSTMI products. You can use Contact Seller on Amazon or send message to email trustmi-us@hotmail.com. We will go on with after sell service.

Why black hoses are stiff and bends and water won’t come out in cold and a little in the hot?

Please make sure installation distance won't exceed 16 inches from hot to cold handle, otherwise quick black hose will be pulled out of shape. For 16-38 inches widespread, please change the quick connect hoses by seaching B07YZ1TQ3W on Amazon.

Manufacturer	TRUSTMI
Part number	12-056B
Item Weight	1.81 Kilograms
Product Dimensions	20.32 x 13.97 x 22.02 cm; 1.81 kg
Item model number	12-056B
Size	Standard
Color	Black
Style	Modern
Finish	Matte Black
Material	Brass
Shape	Round
Installation Method	Deck-Mounted
Item Package Quantity	1
Number Of Pieces	1
Flow Rate	1.2 Gallons Per Minute
Water Consumption	6 LPM
Hose Length	60 Centimeters
Number of Holes	3
Spout Height	5.9 Inches
Spout Reach	23.6 Inches
Handle/Lever Placement	Left, right
Number of Handles	2
Handle Material	Zinc
Plug Profile	Deck Mount
Special Features	360 Swivel
Included components	Faucet, Pop-Up Drain, cUPC Water Supply Lines
Batteries Included?	No
Batteries Required?	No

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