Problem: “Adapter is NOT recommended for this car”

There is no issue with the adapter, message can be safely ignored. Our adapter will work as it was designed to do. Please refer to the FAQ in OHP Tools website for troubleshooting guidance or send us a message.

Problem: Does not connect automatically or computer doesn't recognize the USB device?

You may need to manually install the FTDI driver or reassign the cable to a lower COM port (COM2–COM4) in Device Manager.

Problem: If the adapter is not detected by FORScan on your Windows 10/11 system?

1. Right-click FORScan icon → Properties → Compatibility → set to Windows 7→ Save 2. Right-click FORScan icon → Run as Administrator 3. Plug the cable → Ignition ON → Test the connection.

How to send us a message?

To send us a message -> Go to your orders -> Locate the relevant order -> Click get help with order (or Problem with order) -> Select the reason for contacting the seller -> Click Contact seller -> Submit your message through the provided form.

Does your product connects to Wifi/ Bluetooth?

No, our product does not connect to WiFi or Bluetooth. It operates exclusively through a wired connection, ensuring a stable and reliable performance without the need for wireless connectivity.

Manufacturer	OHP
Brand	OHP
Model	OHP 10142-2024
Item Weight	3.84 ounces
Product Dimensions	8.43 x 5.87 x 1.65 inches
Item model number	5
Is Discontinued By Manufacturer	No
Manufacturer Part Number	10142

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