Hiland 20 24 Inch Mountain Bike for Kids Age 5 + Year Old, Front Suspension Fork Kids' Bicycles for Boys Girls Multiple Colors

My daughter wanted this bike. When it was delivered via Amazon the side of the box was smashed and the front wheel was bent. There was no way it could be used. Whenever we turned the wheel the brake stopped it without ever pressing on it from the handle. I contacted Hiland (it was the mint green bike and therefore not from Amazon) and they confirmed that it indeed need replaced. I requested it via Amazon but somehow my replacement was cancelled. Not sure what happened but Hiland sent me a new bike via another carrier. This bike was perfect. I was happy to know that they valued good customer service and definitely took care of me. My daughter is so happy. I would not hesitate to purchase from them again.

I order 2 of these bikes for my kids, 1 came great but the other came in all banged up. Contacted customer service and they were able to get me a replacement bike with no hassle!

To say I’m highly disappointed in an understatement. After just two weeks of owning this bike, the cheap metal that holds the tensioning gears bent. This caused the chain to not be able to seat correctly, therefore rendering the bike useless. After multiple tries to fix it, the metal continues to bend. My daughter is extremely sad she can’t ride her birthday present. I tried to get ahold of the manufacturer but to start off the link takes you to a page that is non existent, and after navigating the hiland website and attempting to contact them, i could not get ahold of or through to anyone. Don’t waste your time on this cheap junk, go to a garage sale and get an old mountain bike that is made to last

I consider myself fortunate. The box was roughed up a bit but the contents were in good shape. The thickness and density of the double wall construction should be upgraded.The quality of the bicycle is quite good. The fit and finish are also very good. I didn't see any damage while putting it together. It was reasonably easy to put together. The preload on the front axel was excessive and need to be reduced. The spreader on the front forks was an excellent way to protect the forks. I can recommend this to others seeking a reasonably priced bicycle.

Great quality, my son loves it, very cool lookin too.

My son just turned 9 and he gives it 5 stars! Its easy to ride and the perfect size. He's just about 4'10 tall and the size is perfect. It does require a little bit of assembly, but if my husband can do it, so can you, lol. Great bang for the buck!

The box arrived damaged and not until I installed the front rim did the damage really become visible.I reached out for assistance and was asked to take the rim to a local bikeshop for straightening.The rim was true'd to the best of the mechanic ability, but he was concerned that the spokes were much to tight and it could cause further issues.He recommended, rim replacement.Sadly, rim replacement is not supported, so I returned the bicycle.

Purchased bike and arrived timely. Front tire had rack to it/did not ride smooth and contacted customer service. Replied within 24h and began process for getting new tire and due to the fact it would take some time in shipping they offered to send new bike which would be much more timely. Very good product and appearance and customer service is great!

Was a bit concerned about this product from the reviews stating missing parts and bent wheels. I had no problems. Easy to assemble. Tools provided. Good quality, looks nice. I recommend it.

Good

Everything works well.

Beautiful bike, however, way to much tuning to do straight out of the box for a simple kids bike. Front tire has a bad wobble and was warped right out of the box. Not happy and neither is my son as he can't even ride it due to the bad tire, too dangerous.Will update if I hear back from customer service and comment on that experience.

Simple assembly