The top two caps which fit into the arms keep popping off, they do not sit flush like the bottom two do. I've screwed in the bolts as far as they go.

Thanks for your interested in this Mesh Office Chair. If the screws cover is not suitable, please kindly contact our customer service, and we will resend new replacement soon. Hope it helps.

How do you get the casters to stay in, I can't hit them hard enough to make them slot in properly?

Thanks for your interested in this Mesh Office Chair. Please insert the wheels to chair base directly. If base holes can't fit the wheels , please kindly contact our customer service to get further help. Hope it helps.

Can the back rest be reclined seperate from the base?

Thanks for your interested in this Mesh Office Chair. It is so sorry to tell you that the backrest can't be reclined seperate from the seat. The whole chair top tilt when you open the rocking function. Hope this can help you.

Brand	Yaheetech
Model Number	MM-00116564
Colour	Black
Product Dimensions	64 x 63.5 x 132 cm; 11.35 kg
Special Features	Adjustable Height, Adjustable Lumbar, Ergonomic, Head Support, Rolling
Item Weight	11.4 kg

Yaheetech Ergonomic Computer Desk Chair, High Back Home Office Chair with Flip-up Armrest and Lumbar Support for Home Study or Manager Work Black

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