DSV DTF Printer A3 Roll L1800 Transfer Printing Machine,High-Speed Print for Different Fabrics,13”Max Print Width,White Ink Circulation Automatic Cleaning System,2 Years Ink Supply (Printer+Oven)

Seller's customer service is a solid 5 stars, Yetta is the person you'll be happy to deal with. The support technician was fair, helpful and to the point.3 Months Review (July to October 2024):Now, we need to talk about this printer because this isn't your cute <insert a brand> inkjet printer. You should get this printer as a stepstone from your DIY modified DTF/sublimation "hack"printer, as it'll elevate your sense of software/hardware troubleshooting.When you get this printer:1. Watch ALL videos 1st. Very self explanatory. There are some steps that you should follow before installing the printer drivers2. Install the RIP software as indicated. USB should be plugged at all time with internet connection. VERY IMPORTANT to follow instructions as explained (RIP software is just a translation interface that tell the printer what/mix colors and for what image. nothing fancy)3. Adding Ink is a crucial part, you'll need to be patient with bleeding the dumpers (fancy wording for removing air from the tubes and replace it with ink). The ink, specially white is VERY quick to dry and can be hard to clean up (suddenly finding white ink tube drying from ink is a recurring event). It's water-based ink so stay on top of it. Dumpers are just plasticy and using force to bleed them would cause the blastic to crack and leak. My printer came with a defective Cayen dumper and was glad they send you 2 extra ones, so I didn't have downtime issue.4. MAINTENANCE, MAINTENANCE, MAINTENANCE - Assuming you've made it thus far, I highly recommend to clean printer head in once before starting and once before finishing printing, plus the recommended visual inspection and cleaning on daily basis. Then, once or twice a week you'll need a very thorough cleaning. There are several YT videos with this topic.5. Overall Errors / Ghost paper jams: remember when I said not your cute household printer? this is when your experience with other printer will come handy. These types of printers has no error indication nor visual screen errors, you can get them from a different offered software but that's it. There's a sequence of event that the printer follows and it is interrupted it'll indicate the issue under a generic message. the RIP program doesn't have an error treatment so you'll have to pull a different UI to check. Additionally paper jamming is a physical issue, either a sensor got dusty and need a can of compressed air to be cleared, or in my case I've found the platform under need the print head (connecting the spools to the rod to the printing area) got loose during shipping and needed to be tighten up. I fixed this issue 5 weeks after I received the printer. How did I figured it out? I use a bubble level. Simple.OVERALL:I expected a challenge and got one. This is not your weekend side gig, it needs maintenance on daily basis. But the results are very satisfying.I'll update this review if I remember something I've missed.

I purchased this printer as a Christmas gift and recently got it all set up! I ran into a few problems with the setup but customer service has been amazing! The customer service is in china so we do have to wait until after 8pm EST to contact them but they are very quick to respond and will help with anything you need! Daisy is extremely helpful and very knowledgeable! Anytime we run into an issue we just reach out! No problem!!

I purchased this machine in March 2024, along with the protection plan that was offered at the time. The machine worked perfectly for the first three months. When it stopped functioning in June, I contacted the protection plan provider, who directed me to the seller since the item was still relatively new.Unfortunately, the seller required me to purchase additional equipment to test and diagnose the problem, and it took over a month for them to determine that both the Main Board and Print Head needed replacement. They informed me that these parts were only covered by a 90-day warranty, which had now expired, and that I would need to purchase the parts myself.I explained that the machine would still be under warranty if they hadn’t taken over a month to diagnose the issue. In response, they offered to send me the Main Board, but refused to cover the cost of the Print Head, which is priced at $270.I then contacted Asurion, the company that provides the protection plan, and was informed that the plan does not cover the machine. They also mentioned that Amazon should not have offered the plan for this particular item. Amazon, on the other hand, claimed that the protection plan is offered by the seller, not them.To add context, I have been an Amazon Prime member for over 10 years and am also a Business Prime member. I have never experienced an issue like this before. I felt comfortable purchasing this item because of the protection plan and because it was being sold on the Amazon platform. To be clear, I trusted Amazon. I didn’t go to the seller’s website—I went through Amazon directly.Right now, I do not feel protected or valued as a customer, and I believe I was sold this item under false pretenses. It has now been 4.5 months, and I am left without a functioning printer or the $3,800 I spent.I strongly advise against purchasing this product. I would never have spent that amount of money without the assurance of a valid warranty or protection plan.This feels like a scam!

I have bought 2 machines. After the first one, our business really heated up and we had to buy a second one. The customer service has been great and easy to contact. We hope to buy a 3rd pretty soon.

Hello,My wife and I run a very small craft business. After doing weeks / months of research on which dtf printer to buy. We chose DSV-L800 Printer and Oven as our DTF printer. It was a sizable investment to our business. So, trying to maximize profits we started taking print orders from other businesses. After four months of constant use and a huge learning curve the printer stopped working. After doing a warranty claim on Amazon I was directed to whatsapp for direct contact to DSV.The DSV customer service team was wonderful. I had never done a warranty claim and they were very patient with me. Eight people in total worked on my problem. From Daisy, Phebe, Yetta, Jeremy, Jack, Fobda and Albert were outstanding.The how to videos were very helpful and I feel I learned a lot in the last month.PS> Make sure the motherboard fuse is installed and the waste ink pad is cleaned even if it looks clean.