A**R
Customer service was extremely helpful
I purchased this DVD player for my 3 year old for an upcoming vacation. Upon arrival I tried to charge the unit and it would not charge. I contacted customer service to make sure there wasn’t something else I needed to do and they immediately responded and offered to replace the defective device. I received the replacement device within 4 days after contacting customer service and it works perfectly. My son loves watching his favorite dvd’s on the player. The device is very cute and I love the matching headphones and bag. The only minor complaint I have is that the bag is too small to hold all the accessories.
T**P
Great Customer Service.
After checking the product, I attempted to register it for the 1 year warranty but had difficulty. I clicked on the "Chat" Icon and was connected with their Customer Service Rep. Charlene. She gave me quick and detailed instructions on how to register but for some reason, the process still did not work. I contacted her again and she collected the needed information and completed the registration form me in a matter of minutes. Great service from a new supplies for us.
D**
Great product for the price
The product works and runs very well. It's kid friendly for sure. My 7 yr old grandson had to show me how to turn it on. Of that's not kid friendly I Don't know what could change for it to be any better. He's taken it on trips for entertainment, laying in bed at night to watch a movie on the weekend's. With him moving it around constantly never does it skip. It's a good product a must have if ever did be. My only 'con' is that i wish they could have had a print or theme for older boys and not have it look alot like toddlers or girly. But if buy it again for sure for the price is very reasonable.
H**H
I love working hard to throw my money away
Negative stars it does not hold charge at all! I bought insurance plan too and I have not had luck getting a hold of the manufacturer. Contacted Amazon and they found or return or exchange so I have to just use it while charging even though it says NOT to do this because it’s not safe! So not worth the expense and consider it a donation to the business since they don’t help you out. Total disappointment...
S**H
COMPANY WEBSITE DOESN’T EXIST!!!!
COMPANY WEBSITE DOESN’T EXIST!!!!I don’t think this company has a customer support center. The website listed on the manual (amazon won’t let me put it in the review) doesn’t exist and all the reviews were written in the past several days. They are verified reviews but why are they all so recent?The manual says there is a battery light indicator but I can’t find it. Battery life is less than the 5hrs indicated on the listing. It’s more like 4hrs because my kids went through less than 1.5 Harry Potter movies. I’m just glad I bought a SquareTrade warranty for it because if it dies I don’t think I will ever get any customer support for it even if it’s within the 12mo period.So warning .... BUY AT YOUR OWN RISKEdit:—————-I’m editing the review to 3 stars because the seller actually responded to my review. I still think it’s odd that the website listed on their manual is non existent. Crossing my fingers that I never have to contact them for anything.Another buyer let me know the battery light is in the front of the DVD player (well hidden behind the “grill”). So it does exist.Will update review again once we use it more.
W**N
Great purchase for the price!
Works great! Love the swivel head so that the top can be stacked over the bottom for easy storage in a car seat dvd holder. There is a slight noise from the dvd spinning but that can easily be tuned out with the volume of the dvd. Love that it comes with a remote and cords for an outlet and a car outlet. Great value for everything you get and the quality of the product.
A**R
Great purchase
I purchased this DVD for my 6-year old as a birthday gift. She loves it! It is very easy for her to navigate by herself. It's a standard DVD player. The remote has quite a few buttons on it, many of which she doesn't understand the function, but once I showed her play and pause, she was pretty much set. I like the swivel feature of the screen, although I get a little nervous when she turns it sometimes because I keep thinking it will break. She's had it for almost 2 months now and we have no complaints.
T**R
Perfect, all-inclusive dvd player set
Such a great DVD player for road trips! I love that it comes with a matching carrying/storage case - it keeps everything together and keeps it protected. The image is clear and the sound qualty is crisp. I really like how easy it is to fast forward, go back, play & pause (definitely kid-friendly). The car charger is super convenient and a must-have, so I am glad it is included with this player. I think the headphones are comfortable, as well. Additionally, the swivel feature is an awesome bonus! They really thought of everything with this set and I just love how it's all-inclusive and I don't need to purchase any additional accessories!
ترست بايلوت
منذ 3 أسابيع
منذ 5 أيام