Melitta® Aroma Fresh™ Plus 10-Cup Automatic Drip, Programmable Coffee Maker with built in Burr Coffee Grinder

I purchased this coffeemaker in December 2024, and while the product itself brews excellent coffee, I am extremely disappointed with the customer support experience. About six months after purchase, the machine suddenly stopped working. Since the manual clearly stated it comes with a one-year warranty, I contacted customer support. I was asked to register the product, submit the invoice, and send a video showing the issue, which I did promptly and exactly as instructed. After that, I heard nothing back. When I followed up, I was asked to send the exact same information again, which I did, hoping it would resolve the issue. Unfortunately, I received no further response after that either. I also reached out to Melitta directly, but received no reply, and the seller has provided no explanation or follow-up whatsoever. I have received absolutely no warranty support, despite carefully following every step I was instructed to take. It is extremely disappointing to experience such a complete lack of accountability and care from customer support, especially for a product I truly enjoyed using. I had high expectations from this brand, but this experience has been deeply frustrating and has left me with a non-functioning machine and no assistance. I truly hope Melitta and the seller take responsibility for their customers in the future.

Very easy to clean on a daily basis. Great coffee! Much better than my old breville grind and Brew.

This makes a great cup of freshly ground coffee. Really love the burr grinder and thoughtful details. Interface is fairly simple to use. A few caveats: it is slow to brew; I am amazed at the difference in how long a pot takes to brew...but my last machine was a very fast Bunn. The other issue is the height of the machine: built in grinders do take some extra space but I have normally been able to fit the machine under kitchen cabinets. This one is frustrating about 1/2" too tall...so it has an awkward, inconvenient footprint on my kitchen counters.

This Melitta Aroma Fresh Coffeemaker was purchased from Amazon on 10/8/24 for use at a PART-TIME residence. Therefore, it was not used very frequently - for several days about every couple months. Soon after the 1 year warranty expired, the coffeemaker stopped working. It would grind beans and the hotplate would come on, but it wouldn't pump the water to brew. After contacting Melitta, they apologized or the inconvenience(!) and offered 10% off a new coffeemaker...SERIOUSLY?!!! At a cost of $230(!!) and minimal use, I would expect a coffeemaker to last longer than that!! VERY disappointed in the product - AND the customer service. Don't buy! You'll likely be disappointed too.

UPDATE - It's just too complicated. There are too many button presses required to get started with fresh grind brew. One glaringly missing button is a CANCEL button. If you make a mistake with the ON button, then there is no simple way to cancel the process. The only way I have found to quickly end a mistaken button press is to unplug it. I really want to like this machine, but I just can't. I'm better off grinding my coffee in my other machine and using my other coffee maker to brew it. This machine is a great idea, but it is poorly executed. What a shame. This is a very nice coffee maker. The grinder is easy to access and fill. The programming is straight forward. The design will fit most coffee stations without taking up too much room. There is only one issue so far - the carafe. Let’s start with the upside. The grinder is very easy to access, fill, and set the grind size. It is rather noisy, but that just seems to go with the territory. The water fill is straight forward with a window to confirm how much is added to the tank. The settings are easy to master with the help of the well written instructions. Filter access is straight forward with a swing out door that makes it easy to add and remove the filters. The overall build quality is excellent. But… and there’s always a but, the carafe design is poorly thought out. The container is short and wide. It is easy to poor from when the pot is full. But trying to get the last cup of coffee leads to a spilling disaster. The lip of the carafe isn’t tapered towards the pour spout to direct the coffee that way. The result is that when you tilt the carafe to pour the last cup of coffee out it can overflow the rim and spill everywhere. You must lift it slowly and deliberately to direct the flow of the coffee to the cup. That is the reason for the three star rating. I’m of the opinion that had anyone even tried to use the carafe, then this design flaw would have been evident immediately. With a better carafe design this is easily a five-star product. As it is though, I do not think it is worth the price with such a poorly designed carafe. UPDATE - It's just too complicated. There are too many button presses required to get started with fresh grind brew. One glaringly missing button is a CANCEL button. If you make a mistake with the ON button, then there is no simple way to cancel the process. The only way I have found to quickly end a mistaken button press is to unplug it.

I am quite happy with this grind and brew machine. It replaced a Capresso unit that was far less satisfying. The coffee tastes smooth and delicious (set at medium grind and first level of strength) and the touch pad is extremely easy to operate. I want to correct a comment made about the number of cups being stuck at 10. Not true. The selector allows for 2, 4, 6, 8 or 10 cups, but it is important to use the same amount of water. The only odd thing is that the markings on the water tank and on the carafe only start at 4, so trying to make just 2 cups would require a bit of estimation and inconsistency (I decided to make 4 my personal minimum instead).

1 star because it's all in one. Otherwise it's terrible. I read the reviews and saw people commenting on the unit starting to leak from underneath. They were the exception and every product has a bad machine here and there...now I've had the same experience. Also, they only offer a 60 day warranty. I did buy the extended warranty but didn't expect to use it in less than a year. I've tried their suggestions to descale (the machine tells you when it's necessary and I've done it since the leaking started as recommended) and it's actually gotten worse! I'll use my warranty and try again. After that they will no longer have my business. Total waste.

I have been fresh grinding my coffee for years. And it really does make a difference. Having this all-in-one unit is very convenient and replaces two appliances (grinder and coffee maker) with this one on my counter. I have two issues with this machine: 1. This unit is 16.61"H. Turns out, it does NOT fit under the cabinets above my kitchen counter--by a fraction of an inch. I had to find a place without an upper cabinet to position this. Now, granted, Im in an older home when kitchens werent as spacious as they are today. Your cabinets may differ. Just keep in mind the height clearance of this maker for your specific situation. 2. You can adjust the coffee brew strength (light, med, strong) and the amount of ground coffee in servings (2,4,6,8,10). But you CANNOT adjust the AMOUNT OF WATER. It will ALWAYS use the ENTIRE amount of water in the reservoir. This means you cannot brew for 2 cups and it only uses 2 cups out of the full 10 cup reservoir. Well, you *could but you would get ground coffee for 2 cups and water for 10 cups (assuming it was full), making a very dilute pot of coffee. This is a huge inconvenience as I dont always need a full 10 cups brewed. It would be nice to fill the machine reservoir up once (10 cups) and be able to brew up to 5 times 2 cups each before having to refill the machine with water. For what it does, the $250 price point feels pretty overpriced. But it does make a good pot of coffee. And being able to replace two machines with one, may be worth the extra expense.