NARWAL Freo X Plus Robot Vacuum and Mop, 7-Week Dust Storage, 7800Pa Suction, Zero Tangles, Tri-Laser Obstacle Avoidance, LiDAR Navigation, Self Vacuum Cleaner for Pet Hair, Hard Floor, Carpet

This vacuum is fantastic. It's not as fancy as their higher end ones, but it's a workhorse and keeps my house free from tumbleweeds of fur in between more thorough vacuumings with my plug in vac. We have a Great Pyrenees, a hound, and 4 long haired cats and this vacuum has lightened my load when it comes to keeping my floors clean.Pros: It covers the entire downstairs of my house in a couple of hours. I run it every night after all the pet toys are picked up and it doesn't keep anyone awake while it's running. It does a great job of sucking up pet fur, cat litter, and little cardboard bits from cat scratchers without anything getting tangled in the brush roll -- it's actually the only vacuum I've ever owned that doesnt get fur trapped around the brush roll. That alone is miraculous to me because lots of vacuums promise no tangles around the roller and none, even expensive ones designed for pet owners, ever deliver on that promise. The battery has never run out mid-clean and it always has been ready to use when I need to use it. It hasn't hurt any of my pets, even though my kittens thoroughly harass it while it tries to do its job. The mopping feature works well enough to keep my floors clean in between traditional moppings. It mapped out my house well and avoids obstacles well also. You can set areas that are off-limits and the vacuum will avoid those. It's easy to schedule cleaning or just open the app and send it on its way. The app is easy to use and keep track of when you last used it and how much it cleaned. You can also adjust the level of suction and how much water will be used when it mops, and you can adjust the volume of the little music it plays and the voice that alerts you of what it's up to when it's running.Cons: If you have lots of pets, you will need to empty the vacuum daily or at least every other day. The claim that you can go many days without emptying may be accurate for normal houses, but if there's a Great Pyrenees or another equally fluffy dog in your vicinity, you will have to empty more often. Along those same lines, this does not have enough suction to deeply vacuum rugs (and I assume carpet, but we have no carpet in our house). It will clean off any surface dirt or debris and will keep rugs tidy, but you will likely need a plug in vacuum to more thoroughly clean carpets periodically. The same goes for mopping. You can only use water in the vacuum when using the mop feature, and it's very helpful to help keep floors clean, but you will need to actually mop periodically. You may want to get a few extra mop pads if you're planning on using the mopping feature nightly like I do. And finally, it does occasionally get stuck on cords or small cat toys. It sucked up a little catnip fish the other day and I've had to reposition it maybe 3 or 4 times when it sucked up a cord, but it hasn't been a major issue, especially with the frequency it's used. (The cat toy was easily removed and caused no issues.)Overall, this little vacuum has cut down my workload and has made it so much easier to keep my floors clean. I don't have time to use my plug in vacuum daily, but keeping a clean house is important to me, especially with so many pets. This vacuum has made that possible and I wish I'd purchased it sooner!

We've bought and seen the death of a number of the vacuum robots. With research we decided this would be our next purchase and hopefully outcast the others. It has and it's performance is way beyond the others. One of the best features is the roller brush that is designed to NOT get tangled up with string, hair, or the like. It does this very well. The suction is nice and strong, sucking up the dirt. We also bought the upright S10 vacuum mop to mop afterward. The Freo Plus has the mop pad feature, but it's not that effective for our situation as we live in the country and dirt and dog hair is more prevalent.The build is much more robust than our past purchases and having the app to get it busy and see its mapping is very convenient.Definitely recommend this company.

I'm hard on my robot vacuums. My house is roughly 80% carpet and I have 2 cats, 2 kids, long haired ladies, and run my vacuum every day.I'm on my second Freo X Plus. First one starting getting constantly stuck out in the open. I was within the return period so I sent it back and tried a Roomba J7+ which pulled nothing out of the carpet, rammed all the furniture, and went right back.Next I tried a Dreame L10S which seemed to pull just as much dirt and fur out of my carpet as the Freo and had way better mopping thanks to the dual spinning mops. That one became unresponsive and the only recourse was to send it in but I choose to return it.Because the Narwal Freo X Plus does so well with suction, and the brush roll really doesn't get any hair wraps I decided to give it another go. The first few months went well until I started getting side brush errors recommending cleaning the brushes or replacing them. The robot would be out in the open on carpet or hard floors and just stop. Using the App or pressing the button would send it off cleaning until the next error. Cleaning and replacing the side brushes made no difference.I contacted Narwal support and they got right back to me and asked me to power cycle the vacuum which didn't help. They sent me a FedEx shipping label and told me to send it in for repair. English is obviously not their primary language so instructions were not very clear. After some back and forth they explained that I didn't have to send in the accessories or the charging station, just the vacuum itself. Since I always save my boxes and materials I packed it just like I received it. I even inserted that foam strip back inside the bumper.I didn't receive any updates after that but I did receive it back within about a week. The box was practically destroyed (probably the shippers fault) but I was surprised they didn't double box it. When I opened the box the vacuum was much dirtier than when I sent it. It was just tossed into the box without much care. None of the protective foam was reused. On closer inspection I noticed some screws were missing. Not a good sign. I had to set up the robot again like when it was new and let it charge up since it was near dead. When I started it's first session it made it maybe 3 feet and gave the side brush error. They are now happening every few seconds. In the off chance I can get it to run for a few minutes it gets stuck on thresholds it never had an issue with before.I e-mailed Wing, my support contact, and explained what was going on and he is not replying like before. I haven't heard anything at all and they clearly didn't repair my Freo and returned it in worse shape than before. If they sold the parts like Roomba and other manufacturers, I'd try repairing it myself, but they only sell filters, brushes, etc...I'll keep trying to contact them and report back here.