Why does my external display flicker or disconnect?

Use certified cables (Thunderbolt 4, HDMI 2.0/2.1). On macOS, connect Thunderbolt displays before HDMI to avoid EDID conflicts. For multi-display, use M1/M2/M3 Pro/Max or Intel/Ultra models.

Why does my Apple Studio Display go black randomly?

This dock is verified with Apple Studio Display via Thunderbolt 4. Make sure your macOS, dock firmware, and display firmware are all updated to the latest version for best stability.

How do I get the best resolution output?

Supports dual 4K@60Hz or single 8K@30Hz (Thunderbolt only). Use Thunderbolt 4-certified cable and ensure your laptop supports Thunderbolt 4 for full resolution performance.

Why doesn’t the Ethernet port reach 2.5GbE speed?

Ensure your laptop, router/switch, and Ethernet cable support 2.5GbE. Some Intel laptops have controller limits; update drivers if speed is lower than expected.

Why does my dock disconnect every 10–15 minutes?

Update GPU/Thunderbolt drivers and OS firmware. Use original power adapter and quality cables. On Windows, try disabling USB selective suspend for stable performance.

Brand	Amazon Basics
Item model number	DBD1010
Operating System	Windows 10
Item Weight	1.76 pounds
Product Dimensions	4.76 x 2.84 x 0.86 inches
Item Dimensions LxWxH	4.76 x 2.84 x 0.86 inches
Color	Black
Department	consumer_electronics
Manufacturer	Amazon
ASIN	B0CPT8K52Q
Date First Available	July 1, 2024

Thunderbolt4/USB4 Docking Station, 3X Downstream TBT4 (Dual Display), 1xUSB A 3.1, Black, ‎4.76 x 2.84 x 0.86 inches

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