Question 1

What does the blinking F mean on the control panel?

Accepted Answer

It means it is dead. I have bought 2 of these and both have ended up with the blinking F. These are great while they last. But the first lasted on a few months. The second one lasted almost 3 years. I will not purchase another one.

I have an old heating pad that has the sliding switch instead of button and no digital screen that has lasted me for about 20 years now.

Question 2

Does this heating pad have auto shut off?

Accepted Answer

The one I bought in August 2019 has the option of auto shut-off or manual override... and will stay on indefinitely.  I just hope it still has this function as it’s needed to keep my elderly cat warm throughout the night.  I set it at either 3-4 depending on the blankets I use over it.  6 is too hot for her, even though cats and dogs have normal temps at approximately 4 degrees higher than humans... that’s why they feel so great in our laps!  This is a MUST for heating pads for animal care use.  Remember though, to always allow the animal a way to get away from the heat if needed - use on only half the cage (if caged) but allow burrowing ability on the non- heated side too.  It’s a shame that other companies don’t offer this... as heating pads are used in many ways.  A 2 hour shut off is great for preventing burns to elderly, non-aware or forgetful humans, but useless for any other need!  When the pad failed, after Amazon return period, they provided a new set, shipped quickly and didn’t require a return.  The pad is used at least 5 days a week for hours and has functioned perfectly ever since replacement- over a year ago.  Great, responsive company... no hassle.

Question 3

How does the moist heat option work"

Accepted Answer

Spray or sprinkle the heating pad lightly with water. The heat will then be moist heat. You will ❤️ this pad!

Question 4

Does the cover remove for washing?

Accepted Answer

I’ve had 7 of these. They work until you put them in the wash. If you machine wash the pad part there’s a way-more-than-50% chance that part will never work again.
The flashing-F-troubleshooting steps never resolved tbe problem for any of the 4 i broke by machine washing.
The customer service is very good tho.

Product Dimensions	59.69 x 29.21 x 1.27 cm; 566.99 g
Target Gender	Unisex
Color	Grays
Material Type	Ultra soft microplush top and polyester bottom
Special Features	Automatic Shut Off

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