Audien ATOM PRO 2 Wireless Rechargeable OTC Hearing Aid, Premium Comfort Design and Nearly Invisible

My wife had been using a custom-molded hearing device (only one piece) that cost us $2,000 at the time, but unfortunately it stopped working. When I began looking for alternatives, I discovered Audien—and it has been a game changer. Unlike traditional devices, there’s no need for a doctor’s appointment or to hook up to a technician’s computer. The Audien hearing aids are small, convenient, and easy for my wife to use whether she’s at home, at work, or on the go. The price is simply incomparable to other expensive brands, yet the quality is excellent. For years I wondered why, with technology advancing so rapidly in headphones and earbuds, companies hadn’t developed a simpler solution for hearing devices. My prayers were answered when Audien did exactly that. I strongly recommend Audien to anyone seeking an affordable, effective, and user-friendly hearing solution. On top of everything, I’ve also experienced outstanding customer service, which makes the whole experience even better.

I originally purchased the Atom Pro a couple of years ago and I loved them! I ordered the Atom Pro 2 because I liked some of the new features. WOW!! What an improvement to an already great Atom Pro. 4 different hearing "modes" and 5 preset volume settings make the Atom Pro 2 well worth the the purchase price. Super easy to change mode or volume setting with the press of the button on the end of the unit. Very small in size and that makes them almost invisible when you wear them. I experienced absolutely NO whistle or feed back from them. Fast recharging requires simply placing them in the portable charging case which can be also be used to recharge the hearing aids while traveling or if power is lost. It would be nice if they were blue tooth compatible but sure isn't a deal breaker. One of the few products that I have recently purchased that I truly felt I had "got my money's worth". They are a bargain!!! UPDATE!!!!!!! Bad news. One hearing aid quit after 2 weeks. I was actually wearing them when it made an audible "click" and shut down. Would appear to charge normally but would die in 30 seconds. Good news! Called customer support who were super helpful in testing and then issuing a return label and immediately sending a replacement. Received the replacement in 3 days and returned the defective unit. One of the replacement units appeared to be defective but after discharging completely and recharging appear to be working properly now. Again, customer support was excellent! I suspect dirty charging contacts were the problem. Overall great customer service and support for an excellent product. UPDATE TO THE LAST UPDATE>>>>>>>>>>>>>> The replacement unit was, in fact, defective. Called customer support and they immediately sent a replacement unit. 3 days later USPS says they had been delivered to the mailbox. NOPE! Never got delivered! Again called customer service who again immediately sent the replacement. Received the replacement unit (Again) promptly and well packed in 3 days. Plugged them up until they showed a full charge and put them in and we're back in business. I can't say enough good about the company, their product and certainly their customer service. Audien turned a situation that could have been miserable into an example of the way a problem should be handled! I wouldn't buy a product like this from anyone else!

April 19, 2025 Being a seasoned customer of Audien hearing from the first Atom through the newest ION Pro. There is a common thread in there marketing tactics, sell it with its flaws and we will fix all the mistakes and call it a new model and reap new sales. I have had experience with every product they have offered for sale. The same tactic, not ready for sale, is utilized up to and including the new ION Pro. This new product is the answer to all prior model mistakes however is riddled with problems. Take my advice don't look for reviews on the Audien site it's easy to get those posted and the bad ones removed. ***Here is the latest review update which includes the ION and ION Pro. Below are the issues that need to be addressed to make the ION close to becoming functional. 1. OFF/ON Slider is not a Rocker switch as stated in the docs. Can’t Tap a slider switch. 2. Approx.1/8” between off/on Slider switch “ON” position + volume up can’t select up volume – can’t control from ear. 3. At what volume level is device set at - no indication of current level. Must go all the way up or down to get beep to indicate what to do. 4. Same operational problems from Atom – bad multi-functional switch. 5. High point at end of Power Slider switch Off position prohibits depressing Volume up. 6. I updated to the Pro after 2 days there is too many issues with the Pro. 7. The ION is far from being worth the cost. Below are the issues that need to be addressed to make the ION Pro close to becoming functional. 1. Ear cup restrainer to stabilize ear bud. 2. Blue connectivity as reviewed by other users is as close to worthless one could get. 3. When it is connected via Bluetooth it constantly states disconnects and re-connects. 4. When is loses the Bluetooth connectivity, as opposed to stating “disconnected” it states “connected” for both connection statuses. 5. You must spend a great deal of time daily manually reconnecting the Bluetooth connection. *** Status of above open items *** 1. Last Saturday (4-5-2025) I spoke with an ION Pro technician. He was aware of the connectivity items 2,3, & 5 with the ION Pro above. He told me that to eliminate the connectivity issues the phone app had to be closed after using it. This would prevent the app from running in the background. I followed his suggestion, however that did not solve the issues. I found a fix for myself. However, that fix only pertains to my specific environment as far as I’m aware of. FINAL *** as of 3-19-2025 I finally have written off these purchases and associated issues that thy will remain as described above. Either accept these issues and live with them because they will most likely remain until the next model comes out!! CAVEAT EMPTOR!!!!

Here's a story to help you believe in the good of mankind: I bought these hearing aids for my 95 year-old mother who at this moment really needed to hear well -- she had to go to the hospital for a heart issue, followed by physical therapy. She no longer was living alone with only her TV blasting loudly (w/subtitles) and needing only to talk to my sisters and me, with shouting voices of course. But now, suddenly, she needed to hear LOTS of other people, most of whom had foreign accents, and who were not used to shouting for every conversation. Unfortunately, after trying the Atom Pros, these particular aids weren't quite right for my mom and she couldn't wear them. We were very worried that mom would have no solution. FORTUNATELY however, I read and followed the manufacturer's plea to contact them first if there was any problem instead of returning the pair to the store. I am so glad I did! I had the pleasure of speaking to customer-service rep Haris, who listened to our issue with the Atom Pro 2, and then, explained how it might be better for my mom, considering her advanced age, to try the behind-the-ear ION. Of course I knew that they were a step up in quality and price but he offered to let us try them (same 45 day trial) with no up-charge, insisting that it was more important to him & the company to help find solutions for people to hear better, no matter what it takes! Well, the IONs were exactly what mom needed, in fact, she got used to them almost immediately. For the first time in years we don't need to shout to converse with her, she can leave the TV at a non-battlefield volume, and most importantly can hear all her doctors, nurses, therapists and aids pretty well. Audien is a game-changer for her. Thanks again Haris!!

The earphones work well. I have tried before other budget ones that had too much feedback or that made certain sounds too loud for me while not addressing the sounds that I struggle hearing for. They still have some feedback when putting them in and had issues changing modes where I would end up only changing the volume. I still believe that is something you can get used to and since the sound that they make is just right for my condition I am glad to have bought them. Unfortunately, after a few months they stopped working. They just simply started getting quieter until they stopped making any sound. I called them to get a replacement and was directed to a person very quickly. The lady was helpful and helped me troubleshoot and then process the replacement in under 30 minutes. I am still waiting for my replacement though. Very good except for that manufacturing defect.