PRIMECOM Level 2 Electric Vehicle (EV) Charger (220V / 240Volt, 16Amp) Portable EVSE Smart Electric Car Charger, 30', 40', and 50 Feet Lengths (NEMA 10-30P, 50 Feet)

I've been using this for about 14 months. Ran into a issue where my car was not reading a charger and they helped me out over the phone so quick. The’ye are some companies that’ll just reimburse you a replacement to fix the issue, but I love that this one showed me how to fix a very minor problem. In all honesty that very simple fix that was most likely due to simple wear and tear saved me at least $400 for a new charger. Also if I was waiting for a replacement it would have been like 6 hours at several fast chargers over the week so I could commute daily

(2022 Audi E-Tron) I have this charger plugged into an old welder outlet in the garage at the place I am renting. It has been used daily, unheated / uninsulated garage through a midwestern winter. So far so good (4 months). The cord length is perfect for me, whether or not I back-in my vehicle.NOTE: When I first got this charger, the "tooth" that lifts up to release when you press the button to unplug from your vehicle was too deep / aggressive, and was preventing unplugging from my vehicle.I had a few frantic minutes of figuring out how to break this thing off my car, without hurting my car.I was able to wedge a very thin instrument to flip the catch all the way up and release it. I then took a file to it and shaved off about a milimeter of plastic off the catch "tooth" to ensure it wouldn't get stuck again.In retrospect, I figure that is the price for the "made in China" nature of this product, but I won't lie, AT THE TIME, I was sweating/swearing, using the vehicle's emergency charger release lever, panicking about how I was going to get this dang thing off my car for a good half an hour. Caveat Emptor...YMMV, etc.

We have had the charger for 6 months without issue. I charges our 20kw battery pack on our Outlander PHEV without issue. Yesterday, it would not work ans set of the alarm. I caled customer service, we discssed the issue, and they showed me where an cklip had been slightly bent and how to correct. Works perfectly again. The customer service was fast, efficent and very plesant to deal with.

Based on the product description, this should have worked for my Toyota RAV4 Prime. Unfortunately, the J1772 connector will not attach to the vehicle's charging port. I called Primecom.Tech, and the guy who answered the phone claimed the pins in the charging port of the RAV4 Prime were slightly thicker than those on standard ports that take J1772 connectors. I found that claim dubious, as I have had no problem with using public charging stations (those connectors attach just as easily as the one that came with my vehicle).Anyhow, he said the company obtained some connectors from the same manufacturer in Korea that supplied Toyota with parts, and he would send me a replacement unit made with one of those connectors. After a second phone call, several text messages, and almost two weeks of wasted time, I did not receive a replacement unit, and the guy did not respond to my two text messages asking for a shipment tracking number (so much for his claim that it would take longer to do an exchange through Amazon). I ended up returning the unit for a refund through Amazon and buying a different brand (which BTW fit my vehicle's charging port).

After buying my new EV car I was concerned as I couldn’t find near me the super charger and whatever I found on my way home from work was always occupied. So I found this charger on Amazon and couldn’t be more happy because now I sit in the car every morning with full battery. I use my dryer outlet. It is not very quick with capabilities of the electrical system in my home but I did not change anything in the electrical system and saved a lot of money. Thank you for your product.Customer service is great. Any question that arose before I purchased this product was answered immediately!.

It lasted 7 months, but Primecom honored their warranty. They also gave me tips on protecting the unit when using in inclement weather. I’m therefore changing my review to show a positive experience. Thanks Primecom.

Everything worked well so far. The charger is 240V / 16A (3.2kW), which is faster than the backup charger I had received with my e-Golf, and of course not as fast as the 32A chargers (like this one, which are twice as fast, but twice as expensive as well.It came in a neatly packed box (can be seen in the pictures), and I would keep it, since there is a lot of cable, and the box seems to organize it well. The cable is in two pieces (again can be seen in the pictures), I'll touch that in a minute. The final connection is a NEMA 14-50 Plug, which was the one used in my workplace.I asked for the longer cable, since it allows charging when I cannot park directly next to the outlets. However there is a caveat, the longer cable should not be kept in a spool, but rather should have a random loop. Otherwise that essentially becomes a coil, heating up, and possibly causing a fire hazard. (This is general knowledge when you handle large currents over long cables). However I had issues with heating extension cables before (when I was using the 110V backup charger with a wrong extension cord). So make sure you use the correct length, and any slack is not tuned into a coil.Overall I was satisfied with the charger and for the given cable length and power level it seem like a good deal