Spinshot-Player Tennis Ball Machine (Best Seller Ball Machine in the World)

Well, I think it’s about time I take this covid19 lockdown period to write a review about the Spinshot Player (USD1,599.00) which I had delivered to Penang, Malaysia for USD366.43 in Shipping and Import Fees.The machine is all that the reviews here have made it out to be:-- Rugged- Almost never jams- High tolerance for debris- Can feed any balls (new or old) into the machine and it still works- Can deliver a good variety of different types of balls for a more complete overall practice- Fits, just barely, into the back of my Sedan C200 MercOverall, you can’t go wrong with this machine and it’s really value for money.For buyers in Malaysia, please note that the company is unable to send the 12V 12Ah battery which powers the machine outside of the US. However, this is not a problem as you can purchase a 12V 12Ah battery on Shopee or Lazada for about RM100.00 (or USD24.00 approx). It’s quite a straightforward process to fix the battery into the machine.I bought the product from Amazon for USD1,965.43 (price of the machine plus shipping and import fees) which amounted to RM8,500.00 approx. which represented the largest purchase I had ever made online so I was a bit nervous about how it would all turn out.I made the purchase on 12th November 2019, and 3 days later, DHL had sent the machine to my nominated address in Penang, Malaysia, very securely and professionally packed.Now, here comes the fun part – you can imagine my excitement on receiving the machine so quickly. I installed the 12V 12Ah battery into the machine, took it down onto the court, filled the hopper with 70 new tennis balls, ran to the other side of the court to receive the balls, and lo and behold – the machine fired out JUST ONE ball… and the spinning wheel which feeds the balls from the hopper into the machine just stopped working. I tested the machine again and again over the following 3 days and only 1 ball would come out of the machine… and then I thought the machine was toast, me being in Malaysia and Spinshot being located all the way over in the US.I wrote to Kathy at Spinshot – vide the Amazon link, and she was most apologetic, and referred me to Jason in after sales service. There was NO such thing as being given the run around, and Jason immediately asked me to send to him videos on how the machine was not functioning, made a diagnosis of the problem, then informed me that it could be a control panel issue. He immediately sent out a new control panel together with detailed instructions for me to install into the machine, and further assured me that “I will make sure the machine is fixed for you. If the new control panel doesn’t do the job, I will replace the machine for you”.The new control panel arrived in 5 days, and after I had installed it, the machine works fine until today and I have had much satisfaction practicing on the courts with it.I guess what I am trying to say is that not only is the Spinshop Player a great value for money tennis ball machine, but more importantly, the employees of Spinshot – especially Kathy and Jason, were so responsible and helpful to me, as a customer, which made my purchase a most wonderful, reassuring and memorable experience.I’ve always believed that the way an employee reacts to a customer is a direct reflection of the values of the company, and I would have no hesitation in reassuring my friends and colleagues who are interested in purchasing a tennis ball machine that they would not be able to go wrong going with the Spinshot name.Hope you guys have fun out there on the courts.

Machine is great. I could practice almost all kind of shots. I use it for 1.5 hours before fun matches. I improved so much faster than when I didn’t have one.Customer service was even better. After 4 months of heavy uses, the machine kept moving right and left and never started feeding as usual. I was very depressed thinking about sending this heavy machine back to the manufacturer and not being able to self-practice for a while.Surprisingly when I called 1-800 number, customer service answered right away and asked me to send the video of how the machine shows a problem. After a couple of exchanges of emails, I could successfully fixed the problem as they instructed me to. What a wonderful customer service!!! They even reply emails when their time is after midnight.I’m very impressed by spinshot overall and I highly recommend because of the above reasons.Only turndown is that remote works only when WiFi works. I can’t get my phone connected to the machine 30% of chance depending on where I play at. Still I could use it manually no problem. Considering all of the factors above, I could rate it 5 stars!!!-Additional comments-After this comment was up, customer service contacted me to solve this WiFi situation. Now I don’t have any problem not connecting WiFi with my phone for remote control.After I year of use, my USTA rate went up to 4.5 from 3.5. Can’t think of not having this machine in my life anymore...I recently had a problem of not being able to push down the handle of the cart part all the way down. After contacting the customer service by texting, they sent me the parts right away. I really felt good that I chose to purchase this expensive machine from them. It’s really worth it!!!Now it’s the year of 2022. The warranty was supposed to be expired by now. I just wanted to order the replacement parts for worn tires, and missing bottom bases. Jason from the Spinshot, kindly prepared the shipment for free! They responded so quickly and acted to satisfy my needs, just as the same as when I purchased the machine in 2017. I’m very thankful for that and very happy about my purchase, again! They have a great customer service and I highly recommend to any tennis players to buy the spin shots.