Why does the massager turn off after 10 minutes? Is it broken?

No, the massager is not broken. It is designed with a 10-minute auto shut-off function as a safety feature to prevent overheating and overuse. You can simply press the power button again to restart your massage session.

It doesn't seem to reach my upper back or shoulder area.

Our design is mainly optimized for the neck and upper shoulder area. For full upper back coverage, adjust the position or lean back slightly while seated.

The massage feels too strong. Can I adjust it?

Yes. We understand sensitivity varies. You can:

COMFIER Cordless Neck Massager with Heat, 4D Kneading Neck and Shoulder Massager Deep Tissue, Shiatsu Neck Back Massager Pillow, 2 Heating Levels,Gifts for Mom Dad

COMFIER Cordless Neck Massager with Heat, 4D Kneading Neck and Shoulder Massager Deep Tissue, Shiatsu Neck Back Massager Pillow, 2 Heating Levels,Gifts for Mom Dad

Product ID: 621833825

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Details

Use for
Back Neck
Power Source
Battery
Material
Faux Leather
Item Weight
2.42 Pounds
Brand
COMFIER

🔋2500mAh long-lasting battery

🔥Dual-level soothing heat

🤖6-node 4D kneading tech

Description

🔥 Recharge Your Neck, Recharge Your Day! 🔋

ERGONOMIC VERSATILE DESIGN - Contours perfectly to your shoulders with adjustable straps for handheld or clip-on use, ensuring a personalized and comfortable massage experience.
SLEEK PORTABLE GIFT READY - Lightweight at just 2.4 lbs, crafted with premium PU leather and breathable mesh, making it the perfect stylish wellness gift for busy professionals and loved ones.
PROFESSIONAL 4 D KNEADING MASSAGE - Six advanced massage nodes replicate expert shiatsu techniques, delivering customizable intensity and modes tailored to your neck and shoulder needs.
CORDLESS FREEDOM ANYTIME ANYWHERE - Enjoy up to 2 hours of deep tissue massage without being tethered to a socket, powered by a fast-charging 2500mAh battery with USB-C convenience.
HEAT THERAPY FOR ULTIMATE RELAXATION - Dual heating levels (110℉-130℉) soothe tense muscles and amplify massage benefits, with built-in safety features like auto shut-off and overheating protection.

The COMFIER Cordless Neck Massager combines cutting-edge 4D kneading technology with dual-level heat therapy and a powerful 2500mAh battery for cordless, customizable deep tissue relief. Ergonomically designed and lightweight, it offers versatile wearing options and premium materials, making it an essential wellness upgrade for professionals on the go.

Common Questions

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Farhan Q.

The delivery time was excellent, and the packaging was secure.

2 months ago

Rajesh P.

Customer service was outstanding when I had questions about the product.

2 days ago

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