Why there is no touch function after connecting this 12.3 inch touchscreen monitor？

1. Please check if your device has a full-featured USB-C 3.1 interface. Connectting the USB-C port to get the touch function.

What should I know when using this monitor？

When connecting devices with higher power (such as gaming devices), the monitor may flicker or not turn on due to insufficient power supply. Please connect the original power adapter to the monitor to obtain sufficient power.

What is included in the packaging?

1x 12.3 inch touch monitor. 1x Power adapter. 1x USB-C to USB-C cable. 2x USB-A to USB-C cable. 1x MINI HDMI to HDMI cable. 1x User Manual. 1x Stand

The monitor still does not turn on after connecting the power adapter to supply power to the monitor.

1. Please check if the power adapter is faulty.

Does the monitor itself have an auto-rotate function?

The monitor itself does not have a swivel function,if you want to display portraits mode, you need to set the flip 90 " in the control panel of the computer

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Description

🚀 Elevate your workspace anywhere with touch, sound, and style!

VIBRANT 1920 X 720 IPS DISPLAY - Experience crisp visuals and vivid colors on a compact 12.3-inch touchscreen that elevates your mobile workspace or entertainment setup.
10 POINT MULTI TOUCH PRECISION - Navigate, design, and control with intuitive 10-point touch responsiveness that boosts your workflow and creative projects.
ULTIMATE ON THE GO FLEXIBILITY - Lightweight design with a foldable stand lets you create a dual-screen command center anywhere—from coffee shops to co-working spaces.
SEAMLESS MULTI DEVICE COMPATIBILITY - Plug and play with laptops, phones, and gaming devices via HDMI or USB-C, ensuring you never miss a beat in productivity or play.
INTEGRATED SPEAKERS CNC CRAFTSMANSHIP - Enjoy crystal-clear audio without extra gear, housed in a sleek CNC-machined frame that screams premium quality.

The 12.3 Portable Touchscreen Monitor features a 1920x720 IPS display with 10-point multi-touch, built-in speakers, and versatile HDMI/USB-C connectivity. Its lightweight, foldable design and CNC precision make it the perfect travel companion for professionals seeking enhanced productivity and immersive visuals on the go.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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