Aqua Optima Aurora Chilled Filtered Water Dispenser - 3.8L Capacity - With 1 x 30 Day Evolve+ Water Filter for the Reduction Of Microplastics, Chlorine, Limescale And Other Impurities

This is my 2nd one and the 3rd I have purchased (also gifted one because it was so good). My last one died after 13 months. Amazon were great the manufacturing company was not so. The company offered to replace without a warrenty. My experience with my current machine will decide whether I will continue to use this company when deciding which one cup machine I purchase in the future,Of all the dispensers I have seen this seems to be the best for temperature and amount dispensed options coupled with the fact that you can filter the water.Edit August 2024: The 2nd machine is no longer with us. I would avoid this one. Brilliant when it works. In approx. couple years I've purchased 4 and all 4 have brokendown in the same manner. They don't last long and you'll only know when it has stopped working when it sporadically trips your electrics, and you dont have to be using the machine for this to happen. Resetting every appliance plugged into your household sockets. Not worth the trouble. In my case all cctv, printer, wifi, video doorbell and plant lights reset and needed setting back up which was time consuming.It seems to be a problem with the heating element and the manufacturing company are well aware of the fault.INSTEAD... I purchased an reverse osmosis machine, filter lasts a year, dispenses ambient (room temp) to 95 hot water temp and different dispense amounts can be chosen like the aurora. Whilst the machine is a little more expensive, I save on not having to purchase or use filters per 100 litres. Fingers are crossed for the longevity of my current machine.

I bought my first Aqua Optima Aurora Instant Hot & Cold Filter Water Dispenser from Amazon in May 2022. It worked fine until August 2022, when it began leaking all the water through its base. Amazon were great and I was able to return it for a full refund.Because I liked it so much, I immediately bought a new replacement. At first it worked fine and I was quite happy with it. Then things started to fail. First the touch pad would intermittently stop working, it wouldn’t respond when I pressed any part of it. I had to switch it off at the mains, wait 20 odd seconds then switch it on again and then it responded as expected. Annoying, but it only happened every 6 weeks or so.When I changed the filter at one time I cracked the inner water container when I twisted it into place. I contacted Aqua Optima in the UK and they immediately sent me a replacement. I got great service from them. To note, you need to gently push down on the replacement filter as you are fitting it in so that you can twist it reasonably easily into place without causing damage to the inner container.Next the Water Dispenser started requesting a descale every week. Before this it had been around 8 weeks. The instructions that came with the unit said that a mixture of white vinegar (5%) and water (2L) should be used in the process. It didn’t seem to to descale it properly. It takes about 10/15 minutes to complete the descale cycle. The online download instruction manual has been updated and now says you should use 2 litres of white vinegar (minimum 4% acidity) – not mixed with water.Over the last few weeks the machine had been omitting a lot more steam on the boiling water setting, but today there was also a very strong electrical burning smell and buzzing sound and I had to quickly disconnect it. Basically, after seven months it burnt out. Amazon were again really helpful and I have been able to return it for a full refund (as it’s in 12 month warranty).Others have mentioned that the cup tray is very fragile. It is and you need to take care when fitting a moving it. When new, the touch pad is covered in a plastic film that is very difficult to see to remove. After a few weeks use, it will begin to ruffle and you can then pick it off and the touch pad will become more sensitive.When the Dispenser worked it was excellent and the water tasted great. I have taken the plunge and ordered another one. Third time lucky, I hope. I’ll update this review if anything goes wrong with it.

I just love this machine! It has a very useful system where it says that it's low on water and when it needs a clean and where the filter needs changing. I can choose the temperature of the hot water and how much to pour. Heats and pours in seconds! I love that it has a cold water option too! No need to wait for a traditional kettle to boil, which takes minutes. No more heavy lifting a traditional kettle! I live in an area with very hard water and the water is not nice too drink. The water from the machine is lovely and smooth. Talking of smooth, it makes a lovely hot chocolate! No more descaling the kettle. I'm physically disabled with back issues and I am frequently getting chest infections and fatigue. Now when I need a drink, I can preserve my energy... Hot drink and cold water in seconds! This machine is perfect for me. What I'm curious about is, how does it make the cold water chilled? Thank you to the person or people who invented this!