How can I return it. Please???

Their customer service is simply horrid. I am trying to return a brand new, never taken out of box Lomi and they refuse since they have a hidden super short 14 day return window. The problem is that they shipped the Lomi 1.5 months before the estimated delivery - I hid the box away since it was to be a present. Now they tell me I am lying! Their advice - sell it on eBay. I have never been so frustrated and offended by a company. Also, be careful - they automatically sign you up for delivery service of new filters. I just was charged another $50 for an item I want to return.

Requires the use of activated charcoal and lomipods. Does this purchase come with a starter set of charcoal and pods, and if so, how many of each?

As others have mentioned, 2 bags of charcoal and 45 tablets. I wanted to mention to those getting riled up about constantly having to buy it, depending on what you want, you don't need to buy their activated carbon/charcoal. They even say that on their website. You can purchase activated charcoal in bulk, even on Amazon (others have used the kind for acquarium filters at far less expense.) As for the tablets, unless you plan to make soil or decompose bioplastics or cardboard, there is no need for the tablet. I just use the eco mode to produce a compostable material I can throw in my green bin, that produces no methane gas. It also finishes in 5 hours or less -- it's a total win-win.

We got to quit doing one thing right and one thing wrong. We can support the environment with products like these but not if they’re made with slave labor by a communist dictatorship.

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♻️ Turn trash into treasure—your kitchen’s smartest green upgrade!

ECO WARRIORS DREAM - Slash your carbon footprint by up to 127% with every cycle.
CLEAN SAFE OPERATION - Designed for indoor use with easy maintenance and safety features.
EFFORTLESS SMART CONTROL - Start, stop, and monitor composting with a simple touch.
TRANSFORM WASTE IN 24 HOURS - Turn kitchen scraps into nutrient-rich fertilizer overnight.
COMPACT COUNTERTOP FRIENDLY - Sleek 3L design fits perfectly in any modern kitchen.

The Lomi 1-3L Electric Compost is the world’s first smart kitchen composter that transforms food waste into natural fertilizer within 24 hours. Featuring a compact 3L capacity and 45 rapid composting cycles, it fits seamlessly on your countertop and reduces your carbon footprint by up to 127%. With an intuitive one-touch interface, Lomi makes sustainable living effortless and stylish for the eco-conscious professional.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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