eufy 11S MAX Robot Vacuum Cleaner, Super Thin, Quiet

Best $150 Ever!!! LOVE this little machine!!! We’ve been using the Eufy for about 3 months now and I’m in love with this product! We have sealed brick floors, two cats and a small dog and live in the desert. Between the dust and the pet hair this vacuum is a godsend. It makes its way through our home, sucking up hair and dirt and dust in ways. I didn’t think was possible by such an affordable machine. It makes its way around table legs under our couch along the walls in and out of rooms and returns home to its base!! So I started in the evening & wake up in the morning and it’s sitting already charged again, ready to go. It runs for about an hour. I’d say before returning to its base. Our house is very long and so the one thing I do is that I shut a couple of the doors that we don’t use a lot so that I can focus on the area as I want. Initially, I had it kind of in a hidden corner location in a small room, but that did not really work as well. I’ve now moved it in the kitchen where I wanted to focus its energy and things are going great. It returns every night to its recharging after cleaning the majority of the house. Because of the way, our house is laid out and the size I am considering getting another one just for the other end of our house. We bought this when our vacuum died and I haven’t needed to vacuum once since. I’d wanted to get one of these for a long time, but they were so expensive and we did not like the idea of entering a map to our home into a device that was on our Wi-Fi. I love that this does not connect to the Wi-Fi and all you have to do is just simply plug it in and push the power button and it will find its way around the house. I’ve watched it so many times and it does an incredible job Without needing to map our home. There have been a couple times I wanted it to specifically focus on one area and in that case, I simply blocked it from being able to leave or by shutting it in a room or just picking it up turning it around and putting it back. We are extremely happy with this little vacuum! I would buy it again in a minute, and I’m thinking about getting it as a Christmas present. I like that it alerts me if it does get stuck. There have been a couple of times it got lost before I found the right location to house the base, but none of this changes my mind about what a fabulous device it is! If you’re thinking about it, do!! Finally, the noise level is not an issue at all. We live in a very quiet place and it does not bother me at all… I’m just so happy it does such a good job. It makes my life easier!

11S Max Review First and foremost, when you're reading these reviews you will want pay attention to which vacuum they bought so that you know the reviews are about the one you're interested in. There are 3 or 4 different vacuums being reviewed on this same thread. Update 6\6\25: I noticed today why it tells you you should have six feet open space directly in front of the charging port: when the vacuum is returning home, she will go so many feet out away from the port so that she can turn around and line up to get on the charging nodes. In reality, I don't think she needs more than 4 ft... But there may be issues with her being able to turn around if there's anything blocking her. 6 ft is a lot of space, so you might be able to get away with 4 to 5, depending on your setup. Otherwise, you would have to use the remote to manually return her to the station, or pick her up and put her on the charger yourself. Not having the space is not a deal-breaker, it just means you will less of the "auto" features. Today I did let her run until her battery got low and she maneuvered herself back to the charger without any assistance. I also want to say she is doing a pretty job at cleaning. I'm used to having to sweep and then mop the floors... But after letting her run through the whole apartment for 2 days, when I'm up today it was such a nice smooth process. I didn't get a bunch of debris and hair and other things clogged in the mop (which we all know can cause problems like scratching on your floors). This little vacuum is a blessing! If I'm not mistaken I believe her paperwork said that she uses about 40 watts of energy... Like a light bulb... when charging. I would think that that means that her energy usage, while charging, is equivalent to leaving a lamp on. Original Review: I literally just got this vacuum this morning and only did a test run for about 20 minutes. A big reason why I didn't let it go all over the apartment is because I'm still in the process of moving and I have packaging everywhere on the floors, creating too many obstacles. With that being said, so far so good. I just let her run around in "Auto Mode" and she worked great. Yes, my robot vacuum is a "she." I named her Suki, as she "Suki a lot of dirt." Plus Suki is a name for "loved one," and I love her already!! I swore up and down I was never going to be one of those people who have one of these... and here we are. And I probably never would have if I had not stayed with my sister and her husband for several months when I first moved to a new State. They have one and I really noticed how much a difference it makes and keeping up with pet hair and everything else. What seemed like really haphazard navigation ended up being a lot more mapped out than it first appeared. While it look like she was just going in random directions with no uniform, I did start to notice that she was not going over the exact same path upon return. So, somehow, it's working to where I can tell the machine is covering everywhere. It definitely appears to be mapping while it's in use, but I know it does not store mapping. That's a big part of the need for Wi-Fi with other robot vacuums. I did notice that a couple people were complaining in the reviews about her constantly vacuuming just the edges by the wall... This is probably because they didn't realize that she was in that mode. Because you can literally make it so that she focuses only on the borders. There's quite a few nifty features that you can program the vacuum to do... And it even has a scheduling option so that you can schedule the vacuum to go off at whatever time you want (as well as a way to cancel the schedules if things change). Overall, pretty nifty. It does what I need it to do, and that's all that matters to me. I don't need a bunch of fancy features. My apartment is just under 800 square feet; therefore, I don't need it to do special mapping to try to remember where it left off after a charge. It's pretty much going to get the whole place on one charge. One MAJOR reason why I selected this, (outside of the lower cost) is because it does NOT require an app or Wi-Fi connection (in fact you absolutely cannot connect this particular vacuum to an app or Wi-Fi, so if that is what you're looking for this is not the vacuum for you). Sure, with an app you can do things like trigger her to start running before you even get home from work... But, quite honestly, that doesn't even matter to me. Because, if I learned anything from watching my sister and her husband's pricier, self emptying robot vacuum? It's that these things are constantly getting themselves into trouble and you need to be there to rescue them, anyway (which is a total drain on their battery if you aren't there to save them). So, there's no reason why I would need the robot vacuum to run while I'm not home. On a side note... I found it quite hilarious that the instructions say that you should not place her near the stairs or a cliff. And I was scratching my head wondering how many people with fortresses were buying these things. 😂😂😂 And speaking of running... Very quiet. I would have to say that my stand up floor fan is way louder than this thing. The AC unit is louder than this thing. I would assume that some of that has to do with the fact that the suction is not superior in this thing, as it's only at 2000 (really pricey robot vacuums are around 4,000). However, I have laminate floors (fake wood flooring in a linoleum-type flooring) and the throw rug in my living room is one of those very low profile new kind that are washable, which is comparable to a thick blanket. Speaking of the area rug... This thing had no problem going up and over and onto it regardless what angle she approached the rug. Sometimes she came onto the carpet straight on and other times she came up on to the carpet at an angle. And she didn't even blink an eye! As stated before, I only took her for a test run and she picked up so much "tuck" in that short timeframe. I was thrilled that she even got all the little itty bitty popcorn pieces from all the styrofoam my furniture and other items were delivered in. It's like no matter how careful you are taking things out of the boxes those little tiny popcorn pieces get everywhere and they are so impossible to sweep up. Keep in mind I had, just the night before, swept and mopped most of the area that she ran over today in her test run and there was still that much stuff in her canister The canister is very easy to remove. You don't have to flip her upside down or anything. You just push down on the little release button with your thumb and pop it out. That is also where you will find a filter that you can clean out. Read the manual that comes with it throughout. It's very helpful on how to keep her clean or else she won't work properly. I love the remote. She got stuck trying to go over packaging from my couches that was on the floor. When she didn't get the clue that she needed to back up and try something else, I just held down the down button for backwards and she totally backed up like a remote control car. I just pushed the right arrow button and she turned in that direction and I let it go and she took off. That was so awesome! When I felt that I had seen enough I decided to go ahead and use the remote to return her back to her charging station. She immediately responded (didn't seem to want to respond to the remote commands when she was in another room, though). Once you push the button to send her home to charge, she will start moving slower. I think this is just the devices way of being very accurate in homing in on her docking station so that she can properly align for a proper charge. And speaking of our proper charge when I first unpackaged her I had to put her on the charger to charge her fully as it is recommended in the instructions before use. And I noticed at some point the orange light wasn't flashing which is what tells you she's charging. So I just hit the auto button as if I was going to send her out to suck up my dirt... And after she got a couple feet away from the dock I just hit the return button on the remote so that she could get on the dock properly. Work like a charm... didn't have any issues with the charging stopping at that point. So I really can't comment on longevity for the battery or parts. But I will say it would be wise to purchase spare brushes and filters for down the road just so that you have them when you need them. Because these things do wear down with use. The more you use it the quicker it's going to wear down. Just a heads up. But these are not a "one-time purchase and forget about it," just like most bagless vacuums require maintenance and upkeep. There was some damage to the box that it came in.... Not sure if it matters or not. If anything changes I will try to remember to come back and update this review. I did purchase an extra 2-year warranty just to be on the safe side.

Bought this a while ago and it is a life changer!!! Was super skeptical about these things, never had a robot anything.. but having a few cats I was just drowning in hair and nonstop cleaning. Seriously changed my life for the better. Will NEVER go without one of these again. It's well worth the price and has worked great every day. Runs for an hour a day for months now and no issues. I will be upgrading when this one takes a crap tho (why it only has 4 stars) as it doesn't detect objects and gets stuck on many things, having cats i have a lot of toys laying around, it sucks them up and gets stuck so not ideal to run when youre not home. I only got this cheaper one because I was so skeptical but I do highly recommend this for a first timer not sure if you want to get one or someone without animals/kids that leave things everywhere, I will just be spending the extra money next time for a fancy one that avoids sucking toys up. It is a bit noisy as well but overall has seriously helped me out.

I've had over time 4 robot vacuums over the years. The big brand one. I won't mention the name that costs over $600.00. This one outperforms them by far and it's so quiet and look at this price. It can't be beat. I can't believe the dirt, dog hair it picks up and I use it every day and it still gets a bin full. The others have 2 brushes/rollers that need constant replacement. This EUFY has only one. And I'll admit I must pull it out after each run, which takes only a second to clean to move debris from the brush. But I can do that and dump the bin in less than a minute. I'll take that any day over having to keep buying brushes. And it can be set to run on schedule if you wish. Super simple to set that up with the remote. So, if you're on the fence about a robotic vacuum and don't want to spend a fortune and still get a workhorse. This will do the job and save you tons of money in replacement brushes alone. Give it a try. You won't be disappointed.

EDIT: It's been a while now and Navi runs every day! We love it and so does our bird. She squees at it until she can ride it and then she kisses the blue light as it bumps around the living room. (Under supervision, of course.) She looks forward to it every day. As soon as it beeps and starts moving, she starts shuffling and demanding someone put her on it! As they say, "The future is now, old man!" I am not a person who likes to clean. I will avoid it at all costs and do a shoddy job once I do get around to doing it. That said, I have a terrier mix and a long haired chihuahua mix that constantly shed. They also constantly go in and out the back door to our yard which floods and is surrounded by trees so they are always bringing in dirt and leaves on their fur! On top of that, I have a bird who loves to throw food and little kibble bits over the top of her cage just to watch it roll away and under the furniture! Well, a few weeks ago, I had enough of it! I started looking for a modern technological solution and I found it here with Eufy! Yes, I'd looked at Roomba but so many people complained about it being loud and others mentioned how you were really paying for the name brand. I'm not about that life so I looked at alternatives. We found Eufy and saw all the great comments and reviews on it. Hubby and I were skeptical but finally, we pulled the trigger. And oh boy, we could NOT be happier! Because the house was messy, when I first ran it, it was needing to be emptied often and so it reminded me to tend to it often! I ended up naming it Navi as an ode to that ever helpful yet incessant fairy from Legend of Zelda. Navi does not beep so much nowadays but boy does she pick up the mess! She has made the floors so clean, I can just come after her with a wet mop and the floors look better than they have in years. Only thing she doesn't get is the impossible corners of rooms and areas she just literally can't wedge in width-wise. I don't begrudge her that. I just sweep those bits out myself. But she runs up along the walls, using her little brushes to sweep the edge there until it's clear of debris. No marks on the molding there either. Very gentle. She gobbles up the leaves and flecks of dirt that the dogs bring in and it's so easy to just mop up the mud when it rains as she literally takes care of everything else! She even circles under and around the birdcage to pick up all the pellets and seed shells! What's more, she will also go under the furniture to get the bits that roll under there too! I have seen some people had trouble with the drop sensors. We had a slightly similar issue on our black tiles and black rug but we covered the drop sensors (we live in a 1 story house with no way for Navi to fall off anything!) and haven't had a problem since! Another great thing is she is sooo quiet. I can watch TV and hold a (slightly raised voice) conversation with my husband when she's going under my feet and cleaning out under the couch! Yes, she's that quiet, it's crazy. I read stories about the Roomba scaring people half to death when it starts up in the middle of the night because it's so loud. I run my Navi in the day and night (we work crazy night schedules sometimes) and she never wakes me up. If anything, my bird gets turbo excited about Navi running around and the BIRD's squealing lets me know Navi is running if I'm still laying in bed. I can't tell you how satisfying it is to be able to sleep in on the weekend and still know that house chores are being done! The only thing we needed to do was make sure the dog toys are picked up before going to bed and make sure any wires are off the floor because she can get snagged on them but it's just good practice to do those things anyway! The battery goes for a long time if you don't put it on Max and I'm always surprised by how much debris Navi collects by the time she returns to recharge herself. She's also really good at that mostly, finding her way home. The only time it seems she can't make it is when we leave the doors to the bedrooms in the back open. Sometimes she struggles to find her way out of the back bedrooms, down the hallway and into the living room in time so we've just taken to doing the back bedrooms on different days and shutting her in there while she does her business and then remove her when she's ready to recharge. She gets around the living room, hallway, dining room, kitchen, bathroom, and the closest bedroom on regular days just fine though! But other than that, she is just perfect. We no longer have a dust bunny farm and it's so easy to clean out her container, clean offer her brushes and set her back to work, I don't think I could live without Navi now. I hope she runs for a long, long time. We run her every day and I still can't get over it. Just last night, she kicked on and rolled past me as I was getting ready for bed. I watched her go, toothbrush in my mouth as she headed into the kitchen to begin her day. How cool is that? I'm about to go to sleep and there's this little robot, quiet as can be, rolling out to sweep up the little bit of flour I spilled earlier that day. Maybe I should've named her Dobby. But whatever, I love her. Thanks, Eufy!

This product deserves a review because I own two of these, and have been using them consistently for over two years. I first ordered one after many years of wanting a robot vacuum. I had never pulled the trigger on any brand because I was indecisive on which to get. With two dogs, and two kids, I was constantly battling crumbs and dirt/sand on the floor. One day, I had enough and ordered this one. I knew of the eufy brand, we had doorbell cameras from them, so I trusted the quality would be good. After the vacuum arrived, I immediately opened it and put it to work. I was pleasantly surprised by how easy the setup was, and was sold from day one. I loved the suction, the ease of use, and my floors finally felt free of debris. A few weeks later, on prime day, I ordered a second one. I have two of the same exact model. Now my little robots do the dirty work for me! I will clear the floor of toys and small objects, then turn them on while I’m cleaning up the rest of the house. They work seamlessly together, occasionally bumping into one another, then switch directions to continuing cleaning. Occasionally a sock or something will get caught, but it has never ruined the vacuum. Just beeps an error until it’s resolved. Another big plus is that it senses stairs, never falling down them. I’ve used on rugs, laminate and tile floors. All work great! Sometimes I’ll put one on the setting to sweep just the perimeter of the room while the other is on auto. They also have good battery life, most of the time I choose to turn them off. The remotes make it easy to switch between the settings. After two years, I’ve only seen two cons. It doesn’t get into the very corner of the room very well (does great along baseboards) but where the walls meet gets missed, so I sweep it out to vacuum up, and it’s a bit noisy running both at once. Not terrible, definitely manageable noise level, but sometimes if I don’t want to hear it I’ll just run one. I have yet to have anything break on either vacuum, so this brand is great quality! Highly recommend for a house with a lot of crumbs! :)

I always thought these robot vacs were kind of a silly gimmick, too expensive for not enough gain. After a couple friends raved about their robovac's, I made excuses like "My home layout is too complex!" and "I'll need three of them to vacuum my home!" But, the robot wars have made them cheaper and better, so I decided to finally give in on a good deal with this new model from a well trusted brand. I wasn't willing to pay for units with home mapping features and no-go zones, but with this unit, I don't feel I even need it. Turns out, I am absolutely thrilled with the performance and price point of these Eufy's. There is little doubt this unit is just slightly smarter than a bag of hammers. Thank goodness I can make it do it's work at 4AM when I don't care how many times it goes over the same spot or misses something that is just "right over there you stupid bleeping robot!" But, day after day, this hunk of electronic sensors strapped to a vacuum comes home with a bin full of stuff. I'm at the point where I don't even know where it gets the stuff and I'm seriously questioning my ability to clean my house. And also somewhat ashamed of the filth that I've lived with and didn't even know about. It goes places it probably shouldn't and if you have any degree of OCD, it will hurt your brain to watch it. It goes under furniture and shelving where it barely manages to escape, plays ping pong with table/chair legs for a bit and it has an inexplicable infatuation with the clear storage totes under my guest bed. It'll really like one area/room for awhile, but then will go elsewhere, only to be back 2 minutes later...and you're like, "Well, that was the *least* efficient way to do that. Whatever, a goldfish is smarter than you." Whenever I'm in the kitchen doing something, it has the whole lower floor it could be cleaning, but it will insist several times on cleaning the spot right under my feet. It loves to chase my cats and in turn, my cats will engage it in a battle of home domination, swatting it and trying to eat the spinny brushes while it charges. One cat will lay on the lower step and lazily swat at it as it goes by. Just when you think there might be the slightest sense of intelligence and you're having this "It's alive!" moment, it reminds you how dumb it is by gently ramming itself into a piece of furniture. I don't know how it does it, but despite looking like it couldn't find it's way out of a paper bag, it somehow manages to find home base for charging most of the time. But, it gets around, even in an ever changing layout. It deals with my wood floors, several area rugs and a section of medium pile carpet without much incident. It hasn't once tried to go over a stair in my home. It gets probably a good 70%+ of a complex, 1,000 square foot U-shaped layout of my main floor, with plenty of furniture making navigation much worse. But, it does that 70%+ every day and I don't even have to think about it. Based on the sheer amount of cat hair and dust this thing picks up daily, I'd say the suction and pickup mechanisms are pretty good. I can't tell you if they're better than older Eufy or other branded units, but the spec's say so. I was worried about how much of my lifestyle I'd have to change to adapt to this thing. Turns out, very little. I can still leave stuff around if I want and it won't try to eat everything in its path. It does occasionally try to commit robot death on various cat toys the kitties leave about, but that's maybe one 1 out of 10 times it needs saving. I have a rug in my kitchen that it loves to push into a pile, but that's only a minor annoyance and doesn't cause it harm. I have to be careful not to leaving charging cords and such about. Once every couple weeks it won't find it's way all the way home, but it's usually pretty darn close to the charging station by the time it dies. I thought it might become inconvenient to "save" the unit from it's self-inflicted stupidity, but the value it provides exceeds the inconvenience. I can see why people like these things. And there's a good chance I may buy the three I need, maybe this one or maybe others. But, for now I'm pretty happy with this one. It's a 5 out of 5 cat toy and a pretty useful home appliance that will save you time and improve your home's upkeep. I'll update this review with any significant changing opinions, but for now this "dumb, smart thing" gets 5 stars. Update: About 4 months after running this thing daily, one of the side brush motors started to malfunction. Normally, a product malfunctioning that soon would irk me to reducing my review stars immediately, but I sucked it up and contacted support. I requested, specifically, to do a self repair of the brush motor right out of the gate. They didn't request for me to send it in for repair, demand an expensive cross shipped replacement or question my self-assessment to repair equipment that I owned. They just told me they have the part in stock, requested I send them a video of the problem, asked for the address and put the brush motor in the mail. They then confirmed that if this didn't make it work right, they would still support me until it did. They worked with me exactly how I wanted them to, stood behind their product 100% and for that, not even a single star will be reduced from my original review. Update 2: I knocked two stars from my review. Not because of the unit, which is still great, but because of the replacement air filters. They are $11 for TWO of them! That's nearly 3 times the price of the previous filters, or about a $65 annual operating cost when changing them out once a month. IMO, that's simply too expensive for a vacuum and even my high end upright isn't nearly that expensive to operate using *HEPA grade* vacuum bags. Not just that, they are incredibly terrible for the environment by requiring you to buy the substantial plastic filter housing every time. Had I known this at the time of my purchase, I would have selected a different unit - probably the initial version of the 11S. Final Update: I've decided to just let this thing die a slow and painful death. Both of my side brush motors went out, as did the one that I replaced. It's still marginally effective without them, but definitely not as good as having them. Eufy's support reached out to me several times, which was great, but I have better things to do than rip this thing apart every few months to fix plastic parts that will fail again in 3 months. I expect more from something I'm paying $200+ for, definitely not three of the same exact failures within a year. Oh, and there's much cheaper 3rd party filters available for this guy now.

Get comfortable everyone this is a long story. But this also needs to be read. I have basically a opened floor house plan house. I had bought my first Eufy 11S 3 weeks ago. I was so excited to get it. So hopeful that this would be my answers to being able to keep my floors A lil cleaner without having to sweep 2 times a day. ( I have 2 pets) The 11 S started having issues right out of the box. VERY low suction even on IQboost it would leave hair in the floor and also acting erratically and shutting off for no apparent reason after being fully charged over night. DID ALL the troubleshooting listed in the book nothing worked So I contacted Customer service. She had advised me that that was not normal behavior and suggested I get a upgrade from the 11S and get the 11S MAX and said that I could either send it back to them for a exchange and have to do without it for about 3 weeks OR I could do exchange three Amazon. So I decided to go threw Amazon did a return ... then after the refund I purchased the 11S MAX. ( which is quite a bit more money of course) I received the 11S MAX AND ITS BEEN NOTHING BUT ISSUE AFTER ISSUE. It will only run for around 45 minutes at a time on AUTOMATIC (on regular floors) at a time, WILL RUN RIGHT OVER PET HAIR AND WILL LEAVE IT ON THE FLOOR, WILL GET STUCK AGAINST EVERYTHING(will continue to turn back and forth up against something but won’t back up to move away from it..... and will continue to beep. I will move it away from the spot and before I can sit back down it’s right back where it got stuck at. CAN NOT FIND THE DOCKING STATION TO CHARGE. I have to get up and go find it and put it on. Will sometimes just stop in the middle of the floor ( with nothing around it) and will spin and beep in a circle. ALL of these things are sporadic sometimes it will also be going in a straight line and turn for no reason. He acts erratic and he does these things off and on the whole time it’s on. While it’s moving around my house I’m up getting him out of trouble or doing troubleshooting than I get to actually sit down. And for some reason it’s IN LOVE with my refrigerator... it GETS STUCK THERE ALL THE TIME ... AND it tries to push his way under it while it’s beeping. AND YES I have and will cleaned all the brushes, dust bun, clean all the sensors, make sure the number isn’t stuck. Everything. I know the drill from owning the 11S and trying to trouble shoot it when it would do all these things. I’m disabled and on a fixed income. My son is currently deployed overseas for the military... around Christmas time he had sent me the money and a beautiful letter so I would be able to buy one of these for myself as a gift from him. I have NOT spoken to him since early October so if you are from a Military Family you know how stressful it is not to hear from them. And ANYTHING they are able to send to you makes anything and everything more PRECIOUS. So I love this lil robot. I had done a lot of research and it seemed that Eufy had the best customer service ratings as well as their lil robots. BUT for me it has been one disappointment after another. I’m not sure what I’m going to be able to do... like I said earlier I’m disabled and it was hard returning the first one. Then spending more money to have to upgrade, at this point I’m just so heartbroken about the whole ordeal. Maybe I would have had better luck with a different brand. I’m at a loss. My son had sent me the money to buy this thing as a gift. But to buy anything other than this one as a upgrade compared to the price point of this one .... I don’t have the money to do that. I’m on a fixed income and I would have to spend more money to get ANY KIND of upgrade.... I’m disabled and having to bend over and getting up and down constantly has really started causing me sever pain. I recently had a pain pump installed in my back and I have a catheter that is along the inside of my spinal cord. Also fusions in my neck, bulging discs, and pinched nerves all along my cervical and lumbar spine . So I can’t mop the floor and sweeping is almost as bad at causing pain. I was so looking forward to this lil guy. I even called him JOHNNY 5. Lol from that 80s movie Short Circuit. But like I said it’s been nothing but a disappointment. I will contact the Eufy Company again and see what could be done and I will update you guys to see what the end result has been if anything. I guess I will see first hand in how well their Customer Service is when someone has had to deal with 2 Defective units. Thank guys for reading. UPDATE: Well I had contacted Customer service and they had sent me a replacement robot... Worked great ... with no issues.... fell in love with him.... named him Johnny 5 max... then it started....He will be moving along then suddenly stop and start turning circles then stop and start beeping... It will do this randomly... and he leaves behind dog hair that I have to go back to sweep up ..(I have a German Shepherd) ..it will be going in a straight line then suddenly just stop to turn for NO REASON!! He will not go back to the dock on its own most times .. even if it is right in front of the charger.. it will spin circles... Then move in the opposite direction ... stop and do complete circles... I literally have to pick it up MOST times to put it on the charger.. I have cleaned and inspected then cleaned him some more and I see nothing wrong... I have done so much research on these lil boys and I thought I was buying the best for the money... and the customer service ... was great to try to send me a replacement but it doesn’t help if this has been a recurring problem with these lil bots ... they are just sending back out something that is defective with the bot... this is the 3rd robot that I have had by Eufy. The first one was a 11s.. the last 2 have been 11sMax.. I returned the 11s back to Amazon .. as the customer service had suggested and bought ( of course for more money) the 11sMax... I had issues with that one ... then called customer service and they sent the replacement .. The first 2 had similar issues... At this point I’m not sure if I would accept a replacement... maybe if it was for a upgrade from this one... I think I’m done with the Eufy 11s’. OR if I would just like a refund and go with a different brand all together. I added a star for Customer Service. Maybe .. Eufy will reach out to me after reading this and see what can (if anything) can be done UPDATE 2~~ Lil Johnny 5 came out today to do his job. He ran for about 10 minutes... was doing fine.... his light on top turned orange.... then the suction turned off for no reason... so I picked him up cleaned his brushes... cleaned the filter, checked all 3 wheels, cleaned the front of it... turned him back on and that didn’t help... he’s currently on the charger and charging again... I think I’m going to call customer service and see what can be done... I’ll update again later...

Amazingly clean floor. Maid or any himan cant do such a powerful cleaning. Wish they had mopping function too included in the same. Robo with mopping and brooming both are very costly so i opted for this one. Loved it. No hassel cleaning, juta need to take care of long hairs etc. Ut tangels the brushes. Hppy with extra brush, batter for remote and eztra filters provided by eufy. They are increasing price and usually not available due to covid pandemic. Bought a little early so got it.

Update, May 15, 2024: Today the new battery lasted 100 minutes. Update, May 8, 2024: I sent an email to the manufacturer explaining the battery situation and they sent me a new battery under warranty. Very poor manual because of very small illustrations which are not the same as on the robot, plus does not explain how to delete a setting. A fairly good robot though, cleans well but tends to remain in larger rooms, it starts in the living room of 1,500 sq.' apartment, manages to find the bedroom, but once it exits the bedroom it does not go back to finish the bedroom and washroom. My fix for this is to put it in the bedroom and close the door and let it run until it finishes the bedroom, then take it to the living room. It does not clean near the charging station. Very quiet, bumps very gently. When it is working beside you, you can still hold a conversation. It is very easy to clean the waste bin, roller, wheels and filter. I clean it and wipe off the machine each time I use it, which is twice a month. I find this vacuum very easy to use and clean. It usually runs for about 1.5 hours, then recharges. For $200.00 Canadian it is an okay value. It does not have the headaches and problems associated with programming using cell phones. I understand why manufacturers went that route, but it isn't good. TIPS: do one room at a time. The reason is that the robot learns the room and wastes less time learning multiple rooms. Give it plenty of time to fully recharge between uses. CLEAN IT, CLEAN IT, CLEAN IT after each use - remember to do the wheels, they pop out so easily.

I feel so free! I just open the app, press start and a short time later I have a lovely clean floor. Other things I like: - it is quite small and easy to hide away. - it picks up all the scattered kitty litter. - the clean cycle is very fast compared to my last robovac -the interface is sooo easy - I love that it empties and cleans itself. - maintenance is super easy. Now, my daughter has bought one too.

En materiales se nota la calidad del plástico, todos ve resistente y los componentes se ven bien hechos. La limpieza está en varios niveles superior a las que traen mopas giratorias, limpia mas profundo y se va autolimpiando mientras funciona. La potencia de aspirado excelente. Tenia una roborck mucho más cara que esta y dejó de funcionar al año, y comparándolo con la c28 creo que está mejor en calidad y funcionalidad. Desventajas: Los tanques de agua son pequeños, asi como la bolsa de aire, nada de que preocupar solo cambiar un poco mas frecuente el agua, depende del uso. La aplicación es sencilla pero cumple con todo lo que se requiere.

So far I am very impressed with this product. I have had 4 other Robot Vacuums over the past 3 years, including Roborok, iRobot, Ecovac and various others. This is the ONLY one I have not had to detangle dog hair from. It is quieter, faster and does a far better job than the prior ones I have purchased. I have 10 Irish Setters, and I have FINALLY found something that keeps up with minimal intervention. I was not sure there was something on the market that could manage, but this does. With the other brands, brushes would tangle, and the unit would never be able to auto-empty. So far I am very impressed and highly recommend it, especially if you have multiple pets.