Brio 520 UV Self-Cleaning Bottleless Water Cooler Dispenser, UL Certified | Built-in 2 Stage Filtration (2 Free Replacement Filters Included) Reduces PFAS & Microplastics | 3 Temp (Hot Cold, Room)

Our business purchased the Brio Self Cleaning Bottleless Water Cooler Dispenser with Filtration with the hot/cold feature for our team breakroom and they have loved it! The filtration works great making our city water tastes clean and fresh. The hot element is amazing, especially for hot cocoa or making oatmeal. After having the unit for two years the water spouts all of a sudden stopped passing water through, therefore we contacted Brio who helped us through some troubleshooting and a system reboot. However, it did not resolve the issue. We have replaced filters on schedule and kept the unit in a protected area. The unit only came with a one year warranty but Brio has stood behind their product and is willing to replace it! This kind of customer service and product support deserves a shout out and recognition that shows they stand behind what they manufacture and sell. Even outside of that, this unit is well worth it's cost!

I bought this Brio 520 Bottleless Water Cooler very recently, on May 22, 2024. Because of my job maintaining facilities, I am very knowledgeable about many things related to plumbing and electrical work. When I installed this bottleless water cooler in the kitchen, it did not produce any hot water. Although it produced cold water well, no hot water came out.Additionally, water was continually leaking from the drain plug, which made me curious. I asked myself why water was continuously coming out of the drain plug since the device did not have a reverse osmosis system, which would need to bleed out the wastewater through the drain plug. I raised these issues with Brio Customer Support. They told me to reboot the device by leaving it unplugged for two hours and then restarting it. However, this did not work, and the customer support staff could not explain why water kept coming out of the drain plug even when the device was not in use.As a result, I returned this product on June 6, 2024. I was really disappointed with this product. Unfortunately, there are not many reasonably priced water cooler brands available. Some brands, like Elkay, are overpriced and do not have the function of producing hot water. Until I find a good product that works properly, I may still be stuck with defective products due to limited brands and price constraints.From my observations, Brio and Avalon seem to be the same company. Even though they have different names, products, and websites, I am quite sure they are the same company based on the design, function, and structure of their devices. Some companies use this strategy to sell more products. Nevertheless, I reordered the Brio 520 Bottleless Water Cooler, hoping it will not have any problems.Hopefully, my experience will be helpful to future customers.

My family and I always purchased water bottles and had to carry them up our stairs frequently. Ever since I bought the Brio our lives have been way easier. We hooked it up to our sink and we never have to carry anything heavy up the stairs anymore. The water tastes great and the hot and cold feature saves us time with boiling water. The cold feature doesn’t even need ice! I recommend this machine to anyone that was in the same situation as we were. Amazing!!

I recently purchased this water dispenser and I am extremely impressed. Setting it up was very simple. It came with clear instructions, and I had it up and running in less than 10 minutes. It feels sturdy and well-made, which gives me confidence that this dispenser will last me for many years to come. The materials feel premium, and nothing about it seems flimsy or prone to wear and tear

The media could not be loaded. Consider what you get, it is a very good value. The unit looks sharp and came with extra filters (2 sets total). A basic installation is straight forward, in my case I opted for a more complex install. Excellent functionality to satisfy a water fussy person like me. As far a noise level, my unit has a very acceptable, I would say low noise level, zero disturbance positioned next to the pantry just outside the kitchen.

Product arrived timely. Relatively easy to set up. We hooked into our frij water line, so had to run to the hardware store for a t-junction. Hot water is perfect for tea. So nice to be able to make a cup of tea immediately, instead of having to filter water in the pitcher, then dump into the electric kettle to boil, then wait for the water to stop boiling so the tea doesn't "burn." Cold water is cold, but drinkable. Was able to get rid of our electric kettle, and our pitcher water filter. Only complaint is that it is a little loud, but I think we'll get used to it over time.

Stopped dispensing water after owning this for about 2 years. Called customer service, after 15 mins of basic troubleshooting, they asked for a detailed email that included a video, serial numbers, receipts, address, etc. I spend over an hour following their procedure(s) and within minutes of the me sending the email they came back and said that I have exceeded the one-year warranty limit, and therefore, we are unable to do anything. They couldn't tell me that prior to all of that? In their reply they told me to call them for "other options" and further troubleshooting. When i did, they said there was nothing more they can do. So strange.They said they can give me a "discount" towards a new unit. Why should I have to buy another unit after only 2 years? Shouldn't this $300 appliance last longer? Buyer beware.