Ember NEW Mug 2 LARGE Temperature Control Smart, 414 ml, Black, 80 min. Battery Life | App-Controlled Heated Coffee Mug with 80 Min

It was a gift, they liked it

Love it

Especially if you’re a slow drinker

One of the power pins on the coaster isn’t spring loaded anymore. The mug is s months old. The mug quality is great but how to charge it without a coaster charger? It’s just an expensive mug

The good: it’s really nice to have your coffee stay at exactly the right temperature. It gives me that ‘living in the future’ feeling. The bad: 1. The battery doesn’t last long enough. I use the lid and that helps a lot, but it also takes away from the magic. And even with the lid I wish the battery would last longer. If I am at home all day and want two hot drinks, one in the morning and one in the afternoon, I’ll have to recharge between drinks. 2. The app could be better. It will sometimes log me out and having to repeatedly log in to use my mug is quite dystopian. I also immediately disabled notifications because that is such a bizarre feature. But then the downside is that I might not notice when the battery has drained. And it’s jarring to drink from this mug and find that the drink is cold (because you get used to it always having the same temperature). 3. The charging pad is fragile. I accidentally broke it while cleaning it (I thought I was gentle) because the copper contacts are very fragile. My phone and my toothbrush can charge wirelessly and it’s weird that Ember mugs don’t charge that way too. As I mentioned, I do like the mug. However, my charging pad broke and I won’t be replacing it. If they release a new mag with double the battery life and wireless Qi2 charging then I may reconsider. They also need to make the app more robust. For now I’m happy to use a well isolated mug instead. Finally, I should mention that I tried to contact their customer support multiple times to check if the charging pad damage was covered by warranty, but they never even replied. Given how expensive this mug is, I’d certainly expect better service.

This product is good with premium feel. But it is not practical at all. A couple of uses and then you will get bored with it. A waste of money for a useless gadget to be honest.

Randomly switches off whether it's on or off its saucer. Randomly stops recognizing whether it's filled or empty. Just unreliable all around. I bought it based on a friend's recommendation (perhaps mine is defective, as my friend raved about his). Sadly, I threw away the box, so I didn't try claiming a return. All-in-all, my advice: don't waste your money. Just reheat your coffee when it gets cold, it'll take a few seconds instead of fiddling with this unreliable mess. Also, the decision to use a proprietary charging port instead of USB-C is silly anti-consumer practice. It forces you to carry the charger with you as you move around your house, instead of being able to use the USB-C cables already in different rooms. This is clearly designed to extract more money for extra chargers, especially frustrating when you've already paid a premium for an overpriced mug that doesn't work most of the time and is excruciatingly slow to heat when it does work.

Stopped working after 6 months

Ember cups are a fantastic concept and incredibly useful, but I’ve encountered some challenges with the company's aftercare service. It's frustrating that I've had to rely on Amazon for repeated replacements of my cups. For users who utilize them often, it can become a hassle to request repairs or full replacements regularly. It’s disappointing, especially considering the investment. I hope the company can improve their customer support to match the quality of their product!

(Updated review after exceptional customer service) This mug keeps my black coffee at the perfect temperature for about 2 hours. Love it. My wife gets a bit of film after some time as she puts creamer in her tea, but still uses it so can't be that bad. I've had this mug just over 2 years. Product started malfunctioning after the warranty was up. I spoke to someone directly from Ember and we attempted some troubleshooting over the course of about a week. There was clearly an issue with the battery which the service representative said is unusual. We eventually came to the conclusion that the product needed replacement and he offered to replace at a reduced "after warranty claim" cost. When I went to pay the reasonable cost I was informed they were replacing free of charge as a goodwill gesture. Excellent customer service.

The best addition to my office desk. Could have better pricing.

Got this for my wife who likes sipping on warm beverages for extended hours, often throughout the day. Up until now she’d keep making or reheating cups of green tea, coffee etc over & over or worse yet, get me to do it! ;) But this changed all of that. Couldn’t be happier. Does everything it claims. The wife loves it. She said it’s changed her life. Might pick up another one just to be safe :)

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