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T**H
Knowledgeable and helpful
What I like about this book is that it's easy to understand. I also like how they break it down. As a receiver of feedback it has taught me a lot of things. But the main things I like is how it gives examples. But also taught me what to look out for. An example would be the labels or for my blind spots that I may not see that someone else sees. In terms I use it for reference and to gain knowledge on receiving feedback better. And love taking notes and learning to use the skills.
K**N
I absolutely love this book
I absolutely love this book. Yes... I mean it in the present. I keep it on my desk to reread portions every week because it is that good a book. I have heard it read to me by the authors no less than 3 times and reread it in written form twice.Why you may wonder? It is an utter delight (and so uncommon) to hear someone talk of communication as a responsibility of all parties involved. Those that receive feedback must have a framework to interpret feedback given (no matter whether it is done well or poorly by the provider) and this book aids the reader in identifying their own assumptions leading into a review process. It takes some of the pressure off both sides of the equation.For the receiver of feedback, embracing the realism and hope that this book projects from cover to cover is LIFE CHANGING. I am speaking from personal experience as this book changed my life. This book's effect was not only in my giving and receiving professional feedback but also for my personal life. As an example, I have lost 65 lbs when I applied lessons from this text to my personal life.I personally enjoyed the audio book version even more as the authors offer through their tone and speech even greater insight. I bought the written version to review favorite passages.This book (in audio form) after a particularly difficult feedback session that could have destroyed my sense of self and professionalism, probably saved my life. It gave me a lens to interpret what had happened. This book offered a framework to understand why the feedback was so painful and, at the same time, so UTTERLY USELESS despite the givers' best intent. Because of the authority with which these authors write, I was able to take back the power to make sense of the feedback that was offered as I lost my job as a spiritual leader. The feedback didn't have to be what others said should be, think an indictment of personal and professional worthlessness. I was no longer a limited to what they insisted it should be (because that is what they wanted it to be) but instead given the power to use what was offered in helpful ways based on the reframing this book provided. I was able to develop and be a better human instead of being destroyed by the feedback I had received.To the authors... Thank you Stone and Heen... please know that you changed my life.
N**X
Great book for work book clubs
One of the better books I've read about reviewing feedback. I think the authors do a great job and even supply end of chapter reviews.One thing I would say is some people in my book club have found the audio book very difficult to listen to, which is why I just picked up the book instead of going the audio route.
C**Y
EVERYONE MUST READ THIS
ok this book is INCREDIBLE. I started reading it because I know that I (like most everyone in the world) could be better at receiving feedback and understanding where people are coming from. I did not expect to have an entire perspective change... this book isn't only about feedback, it's about life and relationships in general. I think every single person should read this book... it's convicting and confronting with revealing the way we respond to feedback, why we respond the ways we do, and how we develop feedback for others. It touches on the importance of clarity, curiosity, asking questions and getting to the root of things instead of assuming or reacting (because we usually cannot see the whole picture!).I think every leader, team, student, athlete, parent, spouse, and literally anyone and everyone should read this book because it's incredible, eye opening and will be so helpful to your personal growth!
L**
Even I learned new things
I like to think of myself as pretty good at communication. I've read a number of communication books, practiced it at work, and even held mediations. But this book taught me so much—about communication and about myself. Do you get sensitive and upset when people critique you? Do you wish you didn't? And would you like communicating at work and at home to be like 10x's easier? The other thing that's really great about this book is, for every concept introduced, there's a bunch of easy examples. Whether you know a lot about communication or not, this book has something to teach you.
C**L
Highest value per page I've read on the subject
This book is FULL of great information, helpful examples, humor, and practical things to try. The authors obviously have done their research and learned from their experiences. I'm using this information to build out a course on receiving and giving feedback. It's just one of my resources, but page for page it has more value than some of the other books and articles. I have 5 books on feedback and have read too many HBR.org and MindTools.com articles to count. All of the other books were good too, but this one does stand apart because if focuses first on being able to seek feedback in different ways and places a large emphasis on receiving it. We have always focused on how to deliver feedback, but the authors are correct when they say all the control is really in the receivers hands. Switching the focus from giving to receiving could have more wide spread impact in our organization because we all get feedback but many of us don't have a lot of opportunity to give effective feedback.Also, we like to focus our training courses on things that the participants are in control of. We can't control how the feedback is delivered to us, but we can change how we receive it.
D**E
Good feedback but the book was too verbose
Didn’t have to be 300+ pages. They could have said what they said in 200 or less and not made the last few chapters like molasses.
M**I
Ok book
Just an ok book
J**R
so much to be gained
When I started reading this book I thought - OK, so there's something I can do to get better at receiving feedback....but it's not just about MY reaction / learning. But as I read on, I realised that if I could change the way I received feedback, then if would be in a much better position to help others to learn this too. I can see the wisdom in working through yourself first, before you can work with others. I especially valued the points made on the emotional reactions to feedback that so often get in the way (but it makes no sense to pretend that these emotions do not exist). I could cite many other key points - suffice to say that this well-researched book has a great deal of useful teaching....set out in a very logical way, with useful examples and clear explanations. Very well worth reading...especially by managers or leaders ( though anyone can benefit, as the advice applies just as well to relationships).
M**R
Great book on understanding feedback.
Great book on understanding feedback so you can also give it. By the same authors as Difficult Conversations.
J**L
Even only more people understood the message of this book more people would lea flourishing lives
Great presentation and analysis of the problem and clear road-map more providing a solution - every educator and everyone who has felt upset by criticism should read it. I was reminded of the sentence from the Sermon on the mount, Blessed are they who hunger and thirst for righteousness" and reworked as ,"Happy are those who hunger and thirst for being put right!"
M**E
Good read
Very helpful
D**Y
Original, well structured and very relevant.
A superb book. Well structured, original thinking, good use if stories and very very relevant. Very highly recommended.
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