Purchased this item twice, both times receiving the wrong item (lantern / snowmen inside). I'd still like to buy this, has this issue been resolved?

Any quality or product issues please kindly contact with our seller to get help.

I've had mine for two years and noticed the levelmof liquid has gone down. Are they refillable?

I would also like to know this. I bought mine last year and now the water level has dropped about an inch.

Does the tree with the silver base turn on with silver glitter or does it still glow orange with silver glitter when turned on?

The tree turns on with silver glitter. It’s beautiful!

Can you turn it on without the songs playing?

Yes. There is a three way switch. ON/OFF/Timer&Music. No songs playing at "ON" position.

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Deliver to EGYPT

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.