Avalon Self Cleaning Bottleless Water Cooler Water Dispenser - 3 Temperature Settings - Hot, Cold & Room Water, Durable Stainless Steel Cabinet, NSF Certified Filter- UL Listed

Why did you pick this product vs others?:This is our third water cooler and our second Avalon water cooler. We had our previous Avalon cooler for over four years before the cold water spigot stopped working. Based on online videos, a handy person probably could have fixed it. Averaging the price of the cooler over four plus years makes this s great investment. We have a direct water hookup and we love the bottleless cooler. It comes with all the hookup parts and was easy to attach to the water source. The cooler is much easier than filling up pitchers and changing filters. There are two filters to change every six months, but they are easy to exchange. Averaging the price over four plus years makes this s great investment. The availability of having instant cold and hot water is a wonderful convenience. The base is not included, but it certainly raises the spigot to a better height. We were able to keep and reuse our base for our new cooler. I would recommend it.

Bought 1st water cooler in 2021, after 18 months the cooler started to freeze, no dispensing water at all, after 2 weeks of emails with customer service and numerous troubleshooting actions (open the cooler, clean the cooler, plug and unplug, delaying tactics), they decided it was a "technical issue" but infortunatelly for me, it was out of the 1 year warranty, so they offer me a $50 coupon and the promess it won't happen again. In 2023, beleiving these people, I bought the second cooler, directly to them, since the coupon doesn’t apply to amazon purchases, 18 months later, guess what, it is freezing again. I called and they said the same exactly script from the first cooler. End of the story, 2 coolers and $500 later, I have no cooler, this is garbage and salespersons are misleading customers to buy this coolers knowingly that they are not going to work after certain ammount of time. STAY AWAY. DO NOT BUY. SAVE TIME AND MONEY. THEY WILL NOT HELP YOU, THEY WILL TRY TO SELL YOU ANOTHER UNIT AND MISLEAD YOU.1ST WATER COOLERfrom: Support <[email protected]>to: Hector Hernandezdate: May 17, 2022, 8:51 AMsubject: Avalon Water Cooler [ ref:_00D1UxEWp._5008Z1qG2HS:ref ]Thank you for providing this information. We apologize for the trouble with your water cooler. We determined the tanks had frozen due to an error in the thermostat. This is something that can be corrected easily.Thank you for taking the time to provide your order information. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler at no cost.However, we would like to provide you with 40% off a new water cooler of equal or lesser value.2nd COOLERfrom: Customer Support <[email protected]>to: Hector Hernandezdate: Apr 17, 2024, 2:52 PMsubject: Re: Avalon Water Cooler [ ref:_00D1UxEWp._5008Z1qG2HS:ref ]signed-by: avalonh2o.comHi,Thank you for providing this information. We apologize for the trouble with your water cooler. We determined the tanks had frozen due to an error in the thermostat. This is something that can be corrected easily.Unplugging the cooler is the only way to stop the cooler from freezing as turning the cold switch off is not sufficient.72 HOURS LATERBased on the troubleshooting, it appears that a replacement unit would be needed as there would not be any further troubleshooting or replacement parts to resolve this type of issue. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler...... we would like to provide you with (40%) off a new water cooler of equal or lesser value. (40% OFF WHEN BUYING DIRECTLY FROM THEIR WEBSITE, WHERE THE SAME WATER COOLER IS PRICED AT $299, when in Amazon is priced at $199 (WOW WHAT A HUGEEEEE DISCOUNT).Order summaryavalon A5 × 1Grey(-$149.99)$299.99$150.00Subtotal$150.00Shipping$0.00Taxes$10.50Total$160.50 USD

I bought my unit as a used/very good condition - but after opening up the repackaged box the unit was still new and it even came with extra filters which was a plus+++. The filters are $90.99. I've been using it since beginning of Feb 2019 and today is nearing the end of Sept 2020 with no issues. Filters need changing few months back but the water keeps coming out :) The taste of the water isn't bad but need more filtering for the best tasting water. I added Frizzlife 3 stage under sink filter system and water is GREAT now! If you tired of lugging 3 or 5gal water bottles as i have been for over 20yrs with my last water cooler this is the unit to buy as i didn't want to rent someone else's unit. If i have anything to say bad/negative is that the water comes out a little slower than my old cooler. You do have the option of turning off the hot water tap in case your afraid of a child pushing the hot water button (the button does have a lock on it but isn't hard to slide and push) and burning themselves or wasting electricity keeping water hot for nothing. You won't be disappointed. Buy It!!! I paid $201.88 used/reboxed and now it $199.99 brand new :) so the price has come down!!! Thank you for reading my review!

Bought the older model during Covid to afraid to go out and refill our 5 gal at the store. Got this to prevent getting sick. Our original lasted until I got this one. Filter are expensive but worth it. No more loading 5 galling on the bottom. Clear visible light when it’s time to change the filters. Comes with first filter set and hose plus some additional fittings in case of damage.