Question 1

when refering to "get your money back" does that mean just the $5.99 and the price of device?

Accepted Answer

If you are referring to the 'insurance' policy; it means a refund of the insurance. If you are referring to the 'Amazon Return' policy then it means to get a refund of the 'purchased item'.

Question 2

If there was an error in transferring over some data to the hard drive, but otherwise it is working, can I use this to get the deleted data back?

Accepted Answer

After reading the terms and condition, it does refer to recovery of data without restriction to drive failure, as long as you can send the device in a proper manner. I believe you can contact them at 1-800-261-9859 for more information.

Hope this helps

Question 3

Is rescue data recovery insurance covers the actual cost of replacement part?, because i looked at specification sheet you guarantee nothing!

Accepted Answer

This plan is strictly for data recovery. The replacement of this device is subject to the device's manufacturer's warranty.

Question 4

The seller i was buying my sc card from sold out, so i had to switch to a different provider. will this still cover it? (purchased on amazon)

Accepted Answer

The plan can be transferred to the new device as long as it meets the following criteria:

1.  It is a brand new device.
2.  The devices are the same type (i.e. both external hard drives).
3.  The plan must be purchased within 30 days of owning the device.

I would suggest contacting us when you receive the new device so that we can update your contract accordingly.  We can be reached by dialing 800-261-9859. Our normal business hours are Monday - Friday, 9 am - 8 pm ET.

Regards,
After Solutions Customer Care

Rescue - 3 Year Data Recovery Plan for Flash Memory Devices ($50-$99.99)

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Specifications

Common Questions