Kenmore Elite 41002 4.5 cu. ft. Front Load Combination Washer/Dryer in White, includes delivery and hookup

I purchased this unit 3 years ago because it got great reviews and was rated as a top appliance in its category. Because we were spending so much on this unit, we decided to go ahead and purchase an extended warranty. I'm glad we did. After the first year, the entire electrical system shorted out. It took almost 2 months to get the unit repaired. After it was repaired, the machine seemed to work fine. Three or 4 months later, the pump stopped working. It was repaired. Six months later, the pump stopped working again. It was repaired. 6 month later, the pump stopped working again. I called the repair number and was given the runaround. I was told it wasn't covered. I contacted Amazon and they contacted Sears/Kenmore. In the meantime, I spoke with a customer representative and I was given the wrong number to call to escalate my situation. I called back and spoke with a different representative. I was given the wrong number again. I finally went online and was able to make an appointment. The issue seemed to be resolved. Recently, the dryer has stopped working again. I went online to make a repair appointment. I was told that they couldn't make an appointment since I had purchased the KENMORE extended warranty through Amazon. If they set up an appointment, I would be charged. I called the main repair number and was told the same thing. They transferred me to the Sears/Amazon Warranty specialist. They were nice and told me the unit was covered. They then transferred me to a technical specialist. He informed me that I was not in the right place and I would be charged if he made an appointment. After speaking with him, he asked to put me on hold. I said that was okay. Well, that was a mistake. I have now waited almost 10 minutes for someone to answer my call and it doesn't appear that anyone will pick up. I am absolutely sick of dealing with this "customer care." I have tried to get the unit replaced, but I keep getting the same message that they can only replace the unit if I have to have the same repair performed 3 times within the first year of purchase. If I were you, I wouldn't waste my money on this item or any Kenmore/Sears item.

The unit works great. I have been using it for about a month with about a load a week. I am an pro athlete so most of my clothes are athletic and sport. The unit washes great using HE Tide or Costco Pods. Using the sport gears mode each time. I was a bit disappointed that I couldn’t set the dryer to automatically start after the wash cycle. I do highly recommend HE dryer sheets. The dryer has been working extremely well so far. No issues with drying a week worth of clothes with towels and a set of Kong’s bed sheets. Overall I am extremely please. The dryer does get hot so i usually leave the clothes in there for and other 30-60min to cool down with the door open. The smell clean and dry clothes embalme my condo afterwards and I love it! HaReview above is a few years old. I still stand by it. This machine is amazing. No issues. It cleans and dries just like it was designed for. Some may need to change their habits since it functions slightly differently than the regular washer/dryer. Overall great value. I wanted to buy another for my new house but it’s discontinued. I have the LG now.

We read reviews keeping an open mind needing this for a townhome and purchased to save space. Well, there was so much steam after i opened it i had to reach for my oven mitts, I DID. I can not stress enough you must read the whole manual for this product. I did not have the patience. I had to rewash shirts becuz they were totally wrinkled. I had a deodorant stain on my sweatshirt and well after spraying the stain, letting it sit, then washing I wanted to check on it, but the door was locked I couldn't pause the machine to release the lock and I guess it baked the stain onto fabric not to mention my husbands knee high socks turned to ankle socks. My friend mentioned it sounds more like an oven. The buttons were soo hot on shirts and jean zippers.. omgosh. I couldn't touch my clothes. If you have animals as we do, the smallest dog hair kind of bakes on the inside rubber part of tub. And yes we tried to clean it every wash but it was soo hot I felt like I was cleaning a hot oven. But really who has time to clean the rubber after every wash. We did lent roll our clothes before putting them into the wash but theres always some hair left. I hope this product works well for some but we definitely gave it a good 3 weeks and finally had to buy 2 separate units.The bottom drawer was excellent and served its purpose. Its sold separately.I would not recommend this washer/dryer combo unless you are fully committed in reading the manual. I wish someone could have showed me how to use it because I rewashed alot of clothes. They came out wet and had to line dry most on a portable cart.It saved time from switching clothes out into a dryer but to also find out a full load will not get dry enough. Also, I kept finding myself rewashing clothes in order to get the dryer to work. But some may not have this problem.The Amazon delivery guys were so polite and understanding. They did an amazing job and didnt scratch our trim like NFMart did. Would purchase from Amazon again. Amazon has great service!!