Yale Assure Lock 2, Keypad Lock with Z-Wave, Black Suede

Bought the lock from Amazon and tried to install it. When I tried to pair the lock the Yale all says unable to find manufacturing info for this product. I raised a query with Yale Middle East and they responded saying that this product is not sold by them In Dubai and I should contact Yale USA support. The Amazon app has no way of reporting a warranty issue except to contact the seller. The seller is Q Tech Trading LLC but there is no way to contact them. Apparently they are the holding company for Amazon.ae. The return period has expired and there seems to be no answer to resolving this

This product works only in USA and Canada. Do not work in UAE. Complete waste of money

Esta cerradura estaba defectuosa después de que fue instalada por el cerrajero y las baterías añadidas. Los puntos de contacto en la cerradura se calientan indicando un cortocircuito en la cerradura. Además, según el cerrajero, era evidente que la cerradura fue manipulada porque faltaban tornillos, un tornillo tenía grasa y las llaves no estaban en la caja. Desde entonces he devuelto la cerradura a Amazon y estoy esperando mi reembolso a mi tarjeta de crédito. Compré otra cerradura de Yale a Amazon y fue entregada hoy. El cerrajero lo instalará pronto. Espero que todas las partes estén en la caja esta vez.

DO NOT BUY THE YALE LOCKS THAT HAVE BEEN RETURNED OR SAY 'IN GOOD CONDITION, LIGHTLY USED' you will regret it. We first bought a opened one, had ton of issues with it. MIssing screws, no pamphlet. Thankfully we bought it from Amazon and was able to do an easy return. We have three of these in a few different varations. So far, all of them have been great. I've read a ton of reviews for this specific lock (and other Yale locks) and alot of people have had a ton of random issues with it. Also, apparently the customer serivce for Yale is a nightmare, and they can be finicky about letting you return, and just drag everything out to where its past the return time.

Product was a previously returned item, missing the strike plate and allen tool, plus 4 random batteries that are not OEM batteries, and factory seals were cut. Considering there is a cost difference to purchase “NEW,” or “Used - Like New,” I purchased the more costly NEW option and received the a used product with missing parts. That said, the lock was in good shape, so I decided to take on the chin, and proceed with installation…. Physical installation was simple, and the device feels well made, but after numerous failed attempts to setup the device, I finally discovered that it had not even been factory reset which prevented it from ever entering setup/pairing mode. I Googled how to factory reset the device, and was successful in performing a factory reset. With the lock now in setup/pairing mode, I made 20+ attempts to connect (uses Bluetooth for initial connection, to allow WiFi setup) using 3 separate devices (two iPhone 13 Pro Max’s, and one iPad Pro M1), the device was never recognized by the Yale Access app on any device, even with the paring lights active. Extremely frustrating. Device is now being returned. Additionally frustrating, is the fact that this device was purchased to replace the same type of device, but non-keyed version, that I had to CUT WITH A SAW to open the door since the 9v backup FAILED to work after the batteries died. I will take blame for this as the non-keyed version should never be installed on a door which is a single access point…but failure of the 9v factory fail-safe system after 2hrs of attempts on a device that was only 1 year old meant I had to destroy the $200+ device just to open the door and replace it with another $200+ device that failed to work. Final point with the failed 9v backup is that I was very diligent to regularly replace the batteries to avoid this very issue. In the week leading up to the dead batteries, I was receiving WiFi connection lost / WiFi connected notifications constantly from the device via the Access app. I think this played a role in the expedited draining of the batteries. Seriously questioning my commitment to Yale. But, I will be trying one last time. My goal is to have my shop door on the same network and control systems as my home front/back entrance doors, which are both Yale Assures (no key) with Z-wave, and connected to / controlled by my Ring Alarm system and Alexa. This is my final attempt with Yale…. I have ordered another Assure 2 w/ lock and z-wave. If this final attempt does not work, I will be transition my entire system to a new brand and platform.

Easy DIY installation. Make sure you have Z-wave to be compatible with other devices using Z-wave.

It was easy to install. The keys light up when needed. I like the ring tone. You may also use key entry.