DXZ DTF Printer A3 L1800 Transfer Printing Machine T-Shirt Direct to Film with Dual White Ink System 2880 DPI for Diversed Fabrics,2-Year Ink Included(Printer+Oven)

The printer arrived much sooner than expected. It was very well packaged and shipped in a crate. The ink arrived in a separate box on the same day. The printer seems to be of good quality. This is my first dtf printer, so I can't really judge at this point.I ran into issues getting the printer to print, so I contacted the seller late in the evening through Amazon. They responded initially within 10 minutes. Time zone differences necessitated working at night, but I was able to schedule a time to get assistance.Jeremy was great! My laptop wouldn't recognize the USB drive, so he sent the file through email and I was able to download it to my device. Jeremy was able to help me get everything up and running. The test print came out looking good.My main reason for ordering from DXZ was the reviews left by other customers about their customer service. I can honestly say that I am in total agreement. I would definitely recommend ordering from this company.

I’m have had this printer for 5 months and it has been nothing but terrible. Always a problem if it works at all. Customer service is on repeat telling me to do the same things but nothing. Waste of money

I'm not going to lie - this venture is not for the faint of heart, but with patience, things will work out.My unit arrived sooner than I expected it to. I had watched a ton of videos before ordering, so was aware that the software installation could be tricky. I had no problem, though. However, the waste ink pump unit was faulty, I assume from shipping on rough seas.I contacted Customer Service, who promptly replied and began working on a resolution. Jack and Daisy (as you will read in other reviews) were excellent. They determined what the problem was, and a new pump unit was immediately shipped out.I again watched some videos to learn how to replace the pump unit. When I got it installed, everything worked beautifully. Except my film feed - totally my fault, as I neglected to reset my printhead height after the previous tech session. Jack again came online to help me. Since it was Christmas weekend, I postponed additional help until after the holiday. I did get this figured out on my own over the weekend.Of course, now that my printer had been sitting idle for about 10 days, when I went to do a test print, no white ink printed. I expected that. It has titanium oxide and must be stirred or it settles and can clog the printheads. (By the way, this is why you're supposed to do a print every day, along with routine maintenance.) Guess who called on Jack yet again?People, this was 5 or 6 times by now, and EVERY time, he was very patient and walked me through what needed to be done on my end, while taking care of things that were done at his end. I honestly wish all CS responses were like this.Bottom line - if you're thinking DTF printing may be for you, go the extra money and get the full setup like I did - oven, inks, printer, roller, etc. And purchase from a company that gives the same kind of support that Jack and Daisy gave me, and many others (read the reviews!) Expect some hiccups, be patient since there's a pretty good time difference between the US and China, and it will go more smoothly. This experience has also taught me some basics about how my printer is made and works, which will help me make it last longer.

I purchased this machine in December but didn't have time to setup until January. I was having trouble loading software. I called the customer service number and was lucky enough to get Jeremy. He had .e download an app and I sat back while he set it up. The next problem was a factory issue which I figured out. Tonight I had an error message which I think was my fault but Jeremy once again took over and got me going. I see other machines a bit cheaper but the outstanding customer service makes it worth it. The machine does print a beautiful photo.

I recently purchased and it works very good.I contacted to customer support because I had a question about the product while I am using, their response was very fast and explained me very kindly and and detail.

This printer doesn’t use RIP software, you must use adobe to add white backing to print. Customer support SUCKS.

I absolutely love this printer. It has been fantastic. It prints out some very gorgeous images on my shirts anytime that I’ve had any questions I’ve needed any support. The team has been absolutely wonderful and providing answers to all of my questions and helping me out when I didn’t understand something or I was stuck or I need just some simple help with maintenance. I would absolutely highly recommend. I appreciate all your help.

Very fast shipping once I figured out how to use whatsapp the customer service was awesome what I see of the printer so far looks like a very quality machine can wait to put it to the test