PUNEHOD A3 DTF Transfer Printer for Dark and Light Clothing - Direct to Film Print-Preheating With Oven, L1800 vs DTG

This is an amazing printer. The images are so bright and clear. Initially theybdidnt ship the ink withbthe printer. Contacted CS and they said they ships them separately so the ink wont ruin the printer. I received the ink later. The only issue is that the white ink clogs a lot and you have to constantly clear the line. I was amazed at the size of the printer and the oven. All in all I would recommend thia to othersUpdate... it is now May and we started having issues with the white not printing in April. Now it does not print at all. We contacted CS and they said that our 30 day warranty is expired and they can't send me a free print head. The CS rep tried to assist in getting it up and going over the phone but no success. To have a 30 day warranty for a major part should have been a red flag to avoid the purchase. If you have quality merchandise you would stand buy it at least 2 or 3 years. To only have the item for less than 6 months and it crashes is crazy. And yes we ran two prints a day to keep it from sitting. The CS rep told us to buy another print head which I did and it won't arrive until late June. I had orders to fill and I am losing business because the machine is broken. Very heart broken about this purchase.

Support is extremely difficult to get with this machine. They are responsive but literally do request after request on things for you to do that will “fix” the issue only to waste your time and get no where. I bought my machine Halloween last year, have had to send it off to Cali to get repaired and then it came back to me completely unfunctional. It’s more broken than the simple cord I sent it off to have replaced. Save your time and money- absolutely not worth it. Get the extended warranty and protect yourself if you do order it, and I hope you have more luck than I have. It’s been months since I have been able to use my machine and they continue to waste my time and money. So disappointingUpdate- still fighting with them on sending a functional printer vs. wanting me to basically build a new printer by patching each part back together. I have never in my life been so frustrated with a company and the lack of effort to resolve an issue. They continue to send me around and around on petty tasks of videos and images that get me no where. They continue to claim it is a transportation issue but literally no damage was done to the box it was sent- nor the exterior of the machine.

The media could not be loaded. Update!Customer service is beyond amazing. I’ve never purchased anything that has had such helpful customer support. They jump right on their end to make it right for me.This printer is phenomenal! The colors are vibrant when printed and even after pressing.Customer service is very good!

Printer showed up on time. One item was missing but replacement was sent out right away. Customer service is great!

Customers should be aware of what’s included in the purchase!!My purchase was missing the DTF POWDERAND INK😩

I love the quality of the prints and how easy it is to use this printer ! I will say I ordered this model the l1800 and they sent the 1390 instead so trying to reach customer service on that and haven’t heard back yet.. overall the printer is great and the quality is clearly good.

We got this printer and it works good but now we are having two lights flashing on back-and-forth but cannot find a customer support number. Is there a customer support number ?

Very good DTF printer, excellent print quality, easy to use, and the seller's customer service is excellent, very friendly and they help you with all your questions and problems you may haveThank You!!!