Arlo Pro 5S 2K Spotlight Camera – 1 Pack – Security Cameras Wireless Outdoor, Dual Band Wi-Fi, Color Night Vision, 2-Way Audio, Home Security Cameras, Home Improvement, White – VMC4060P

En específico este modelo de camara No es soportada en México...la intento devolver pero aun no me han proporcionado guia de envio y documentación

If you happen to be in India please do not buy this product. It turned out to be a useless product even though I paid a premium for it, as the current app does not support 5SPro in India. I am hugely disappointed as such products are allowed to be sold on the platform inspite of the product being not fully supported to be functional. As a consumer this I feel cheated by not being informed correctly before purchasing.

Me considero muy bueno con tecnología, sin embargo tomé más de una hora y media en configurar la cámara ya que la aplicación es una pesadilla. La cámara funciona muy bien y tiene muy buena calidad de video, pero para poder usar todo lo que ofrece, es necesario una suscripción. Ya que es una cámara Wi-Fi, si se te va la luz no quedará el video guardado en ningún lugar, a pesar de ser una cámara inalámbrica con batería integrada. Las notificaciones inteligentes se pueden configurar iguales para todo un grupo de cámaras y no diferentes por cámara. No lo volveré a comprar por los costos elevados de la suscripción y la mala interfaz de la aplicación.

After having this Arlo system (I actually have 5 battery powered cameras, a wired doorbell camera and a wired floodlight camera) for couple weeks now I am comfortable stating that I regret this purchase. I’ll just cover 2 of the complete deal killer issues here, but there are additional problems with the Arlo system. First, a couple of the cameras will not stay connected and will not reconnect. I have zero connection issues with other devices on my wifi network and my connection speed to the Internet tests at just under 1gb per second. My doorbell camera will just randomly be offline and not work as does the wired floodlight camera. At this point the floodlight camera will not reconnect. I spent 2 hours of my time going through all of Arlo’s troubleshooting instructions before calling their customer support, which is apparently all based in India. I then spent nearly an additional 2 hours on the phone with their support doing basically the same thing. With this camera, it is located outside at 14’ high over my garage doors, so it’s not exactly convenient to spend a good hour’s worth hanging at the top of a ladder in below freezing weather. Regardless, I followed their instructions for nearly 2 hours which included sending them several screenshots verifying what errors their app was showing. Now I’m waiting until some other support people up their chain of command can call me back. Clearly there is either a problem with this camera or their software; neither of which I can control. I feel that I have wasted far more of my time than I should because their product has failed. It’s bad enough that this product lasted less than 2 weeks but now I am forced to literally waste hours and hours of my time speaking with people in India. I am done with this camera/floodlight. Now the worst problem with the Arlo product. One of the selling points is that, with their paid subscription, their camera software can detect the difference between a person, a vehicle, an animal and a package. Sadly, this is not true. I’ve now wasted hours on the phone with their customer support in India trying to resolve this problem with zero success. When “arming” their camera security system at night (or any other time for that matter) I do not need to have alerts sent to me because a squirrel ambled by at 3am. I also have outdoor pets that will also walk past the cameras all throughout the night and those too cause the Arlo system to send me a false alert that I have someone walking around home. It didn’t take but a night or two before we had to disable the alarm system all night to stop the constant false alerts. In order to try and prevent these constant false alarms, customer support had me turn the sensitivity down so far that the cameras won’t detect a person walking up to my door. The lady in India seemed to think this was a good solution! Then the other “solution” was to stop the system from contacting me when an alert was triggered. Again, this too renders the system useless. The addition problem with the Arlo system is that all these false alarms really kills the battery life of the cameras. Their solution to this problem is for me to buy a $60 solar panel for each camera. This adds enough to the already higher priced cameras that they are not competitive with the pricing. By the time you take into consideration the hardware problems, the connectivity issues, the software problems and difficult to understand customer support based in India, these factors totally erase any potential attributes to buying this wireless security system. Because of these problems, along with other problems I don’t have time to type out here, I see no value in the Arlo system at this time. I wish Arlo functioned as advertised but, sadly, it does not and I certainly cannot recommend this product and their required service.

Can't believe how effective the Arlo Pro 5S is, especially the 2-way audio. It makes communicating easy when I'm away from home. The camera's quality is impressive, and the setup was straightforward. Overall, a reliable addition to my security system.