The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why does the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed "LOCK" is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories (including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

Desertcart Logo

Deliver to EGYPT

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

✨ Elevate your clean game—hands-free, spotless, and effortlessly chic! 🧹

HANDS FREE HYGIENE - Keep your hands dirt-free with the separate wet & dry bucket compartments and built-in squeegee.
PRECISION CLEANING - Flat mop head design reaches under furniture and into tight corners for a spotless home.
ALL SURFACE VERSATILITY - Effortlessly clean hardwood, tile, vinyl, walls, windows, and more with one mop.
SUSTAINABLE EASY CARE - Machine washable, reusable pads keep your cleaning eco-friendly and cost-effective.
ULTRA ABSORBENT MICROFIBER - Millions of high-strength fibers trap dust, pet hair, and dirt on both wet and dry surfaces.

The JOYMOOP Mop and Bucket Squeezer Set features a smart dual-chamber bucket for separate wet and dry mop care, a flat mop head designed to reach tight spaces, and three durable, machine-washable microfiber pads. Perfect for all hard surfaces, it offers hygienic, efficient, and eco-friendly cleaning with ergonomic design and easy maintenance.

Specifications

Included Components	1 Bucket #13, 1 x Mop Head, 1 x Pad, 1 x User Manual, 2 x Extra Pads, 4 x Mop Handle Rods
Item Volume	5.6 Liters
Special Feature	Ergonomic Design
Item Weight	1.71 kg
Brand	JOYMOOP
Manufacturer	Jianmei
Size	中番型 #13 + モップ + 交換パッド 3枚
Care Instructions	For a long lasting feel, we recommend replacing the pads every 1-2 months until you increase the frequency of use, Insert the 3 tabs (mop head) completely into the 3 slots and place it to the bottom
Assembly Required	Yes
Product Dimensions	23 x 18 x 38.5 cm; 1.71 kg
Package Weight	1.78 Kilograms
Batteries Required	No
Batteries Included	No

Reviews

P**J

Well thought

Well balanced, compact and easy to operate. Cleans very well and after some ringing it’s just the right amount of wet. I particularly like that you can wash evenly. (Something you cannot really do with those wet wipes, because they go dry so quickly). There is a magnet on one side of the cleaning head, which helps to keep it folded for the ringing. For that reason however, opening it back after ringing is a bit tricky- it requires some force- I do it with my hand, which is a little inconvenient. Other than that- I am very happy with this product.

20.01.2025

A**ー

手を汚さず、作業効率に優れている。

手を汚さず、モップが洗えるので、非常に便利で、作業がはかどりました。

19.07.2025

A**ー

柄が引っ込まずにしっかりしています。

ジョイント式の柄ですがしっかりしていて力を入れても縮み込んだりしないタイプなのが良いです。床も壁もグィグィ拭けます。頻繁に拭き掃除が出来るようになりました。ワックス掛けにも良いかもしれません。バケツがコンパクトなのも嬉しいです。

26.08.2025

K**I

使いやすいです。

水気が完全にとれる。モップの汚れも落としやすいし、フローリングに最適。

20.08.2025

S**E

使い勝手良好

掃除好きな夫のリクエストあり、購入しました。以前使っていたモップが壊れたため、買い換えです。私たちは身長が高いので、柄の長いものを探しており、こちらを見つけました。結果、使い勝手は良いようです。洗う部分と絞る部分が分かれているのも使いやすいようですし、絞り機もしっかり水を切ってくれるので、満足しているそうです。

5.09.2025

タ**ツ

2本愛用

アイデアに脱帽です。回転水切り式に比べて場所も取らないし、水くみかえも楽です。一階用、二階用で2本愛用しています。

12.08.2025

A**ー

リピートします。

めちゃめちゃ使いやすいです。以前はモップを回転させて水気を切るタイプ使っていましたが、断然こちらが良かったです。持ち運びも良いしちょっとした床掃除や壁、窓に充分使えました。

17.08.2025

M**8

モップ

出し入れ出来なかった

5.05.2025

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.