inserted 1/8" uncoated cable into 3.0 per video. One side secure but other side pulls through under tension or weight. What am doing wrong?

If you are using the right size cable and installing it correctly, you shouldn’t have a problem. Insert one end of the cable into one of the movable clamps and push it all the way through the clamp body. Take the same end of cable and run it through the other movable clamp in the opposite direction creating a loop. You will be able to move the cable in the direction it was inserted but it locks if you try to reverse directions. If you need to remove the cable, hold the movable piece inside the main body and you will be able to reverse direction of the cable. If this doesn’t work, you may have a defective device. I have never had a problem.

Could 3/32" cable possibly be compatible?

Good morning Ty: 3/32 is just shy of 1/8" and our UrbanTrapeze™ 3.0 would be the unit to look at. UrbanTrapeze 3.0 is designed to work with 3.0mm or 1/8" cable. 3/32" is .09375" or 2.4mm. Keep in mind that you may not obtain the full holding power. To help you decide, we are more than happy to send you a sample of the UrbanTrapeze 3.0 to evaluate. --The Team at Ceiling Outfitters

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🔗 Elevate your setup with Urban Trapeze — where precision meets effortless control.

ADJUST ON THE FLY - Easily fine-tune height or level signs with a simple button press.
HEAVY DUTY SAFETY RATED - Supports up to 250 lbs static load—built for professional-grade reliability.
VERSATILE INDUSTRIAL USE - Perfect for signage, lighting, HVAC, and event setups in modern workspaces.
COMPACT REUSABLE DESIGN - Sleek, durable aluminum build that saves money over time with repeat use.
EFFORTLESS AUTO LOCK GRIP - Securely locks 1/8-inch steel cables instantly without extra tools.

Urban Trapeze ケーブルストップアジャスター is a compact, anodized aluminum cable gripper designed for 1/8-inch steel cables. Featuring an automatic locking mechanism, it eliminates the need for crimping or swaging tools, allowing quick height adjustments and leveling via a clutch button. Rated for a 250-pound static load, this reusable 10-piece set is ideal for professional signage, lighting, and industrial installations, combining durability with sleek aesthetics.

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