what is the gel that is in this item as it has burst and was all over my face

It's a semi-organic, bio-molecular, non-invasive, thermally reactive goo, or in simpler terms, wonder-gel, it would never choose to burst over you willingly, I'm sure it was just having a bad day.

Can you put them in the freezer

Yes you can put them in the freezer. In fact I’m so pleased I kept mine (was going to bin them) but they have helped to keep cool in this hot weather and have also acted as an ‘ice pack’ for a broken limb!!!

How long until it cools again

What I have found is this.. put it under your pillow. That way it’s stays cool. Then you just keep turning the pillow over to the cool side. Works great this way

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TANNESS 2-Pack Cooling Pillow – Gel Cooling Mat and Cool Pillow Cushion for Night Sweats, Heat Reduction & Comfortable Sleep – Easy-to-Use, Reusable, and Portable Cool Mat

TANNESS 2-Pack Cooling Pillow – Gel Cooling Mat and Cool Pillow Cushion for Night Sweats, Heat Reduction & Comfortable Sleep – Easy-to-Use, Reusable, and Portable Cool Mat

Product ID: 205587666

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Details

Brand
TANNESS
Age range (description)
Adult
Number of items
1
Unit count
2.0 count
Special feature
Cooling
Use for
Back Neck

💧Moisture-wicking, non-toxic fabric

❄️Gel cooling tech for all-night chill

🛏️Lightweight & portable comfort

Description

❄️ Sleep Cool, Wake Refreshed – Because Hot Nights Are So Last Season

BEAT NIGHT SWEATS - Designed specifically for hot sleepers to reduce overheating and promote longer, restful sleep.
EFFORTLESS COMFORT - Soft, skin-friendly polyester keeps irritation at bay while cooling you down.
STAY COOL SLEEP DEEP - Advanced gel compartments evenly disperse heat for uninterrupted rest.
VERSATILE CHILL ANYWHERE - Use as pillow insert, mat, or cooling pad for neck, back, or even your car seat.
LIGHT AS AIR COOL AS ICE - Weighing just 662g, it’s easy to carry and perfect for travel or daily use.

The TANNESS 2-Pack Cooling Pillow features advanced gel compartments that absorb and release body heat, maintaining a cool surface throughout the night. Made from soft, non-toxic polyester, it wicks moisture and prevents irritation. Lightweight and portable at 662g, it’s perfect for hot sleepers seeking versatile, reusable cooling comfort anywhere—from bed to car seat.