How do you get the doll off demo mode?

We bought 2 dolls. One of the little tags seemed to pull out fine which released it from demo mode -but the other was difficult to get out and part stayed in, so the doll remained on demo mode. We should have returned it, but 3 year old granddaughter didn't want to part with it - so it remains on demo mode!! It's clearly a fault, so would advise that you return it, We bought Elsa and Anna -it was the Anna doll which we couldn't release.

Why does the one I bought only sing a very short snippet of the song, not 30 seconds?

You need to pull out the little tag, but unfortunately on ours part of the tag broke off and stayed in so we couldn't release it from the 30 second demo mode into the longer song.

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Mattel Disney Princess Dolls, Anna Posable Fashion Doll with Signature Clothing and Accessories, Disney's Frozen Movie Toys, HLW49

Mattel Disney Princess Dolls, Anna Posable Fashion Doll with Signature Clothing and Accessories, Disney's Frozen Movie Toys, HLW49

Product ID: 503705975

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🎨Posable with 5 movable joints

👗Removable signature outfit & accessories

💇‍♀️Brushable, movie-accurate braided hair

Description

❄️ Unlock the magic of Arendelle with every pose and outfit change!

TACTILE PLAY - Brushable hair styled in Anna’s classic braids for immersive, hands-on storytelling.
SIGNATURE STYLE - Authentic blue and purple travel outfit with removable cape, skirt, and shoes for endless dress-up fun.
COLLECT THE MAGIC - Part of the Disney Frozen doll collection—build your own enchanted world, one doll at a time.
BRING ARENDELLE TO LIFE - Posable design lets you recreate iconic Frozen scenes or invent new adventures.
PERFECT GIFT FOR YOUNG FANS - Recommended for ages 3-9, inspiring social play and creativity.

The Mattel Disney Princess Anna Doll is a 10.8-inch posable figure featuring Anna’s signature travel outfit from Frozen, complete with removable cape, skirt, and shoes. Designed for kids aged 3 to 9, it encourages imaginative play with brushable braided hair and authentic details, making it a must-have collectible for Frozen fans.

Specifications

Product Dimensions	10.8 x 4.81 x 32.39 cm; 192 g
Manufacturer recommended age	36 months - 9 years
Item model number	HLW49
Educational Objective(s)	Social behaviour
Language:	English
Number of Game Players	1
Number of pieces	5
Assembly Required	No
Batteries Required?	No
Batteries included?	No
tech_spec_battery_description_toys	No batteries required
Material Type(s)	Plastic
Material Composition	Plastic
Remote Control Included?	No
Colour	Multicolor
Release date	1 Jun. 2019
ASIN	B0B2BMFVWV

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