Desertcart Logo

Q: Picture shows a brew size of 360ml - but the product shipped has a brew size of 180ml. Amazon won't let me return it. How do I fix this?

I am very familiar with this problem and have experienced it myself. There are 2 versions/sizes of this product and what is shown in the graphics are the larger, 12 oz (354ml) cup size product. Most product sold currently on Amazon is the smaller, 180ml cup size product and in my experience, has always been from out of the country and boxes are printed in Spainish, German, Dutch...to name a few. If you want the larger cup size product, order it from Amazon and not one of the 3rd party vendors. Having ordered this product several times in the last 6 months and from several different sellers, the Amazon product was the only product I received that brewed the larger cup size and the packaging was printed in English.

Q: Good afternoon, we ordered the regular cafe au lait 12 oz. and received the decaf 6oz. how do we remedy this? thank you.

Amazon has great return policy. Just let them know you need to return the coffee and they will instruct you on what to do!. Good luck

Q: Are the pods recyclable?

Unfortunately no. It bothers me as well. I can't understand why it's so hard to make recyclable pods. They make reusable ones, but I love the coffee in these. It's a bummer.

Q: Why is product shipped from Spain when graphics are in English? Also, cup size stated in bullet 5 is 354ml but product shipped is only 180ml.

I am very familiar with this problem and have experienced it myself. There are 2 versions/sizes of this product and what is shown in the graphics are the larger, 12 oz (354ml) cup size product. Most product sold currently on Amazon is the smaller, 180ml cup size product and in my experience, has always been from out of the country and boxes are printed in Spainish, German, Dutch...to name a few. If you want the larger cup size product, order it from Amazon and not one of the 3rd party vendors. Having ordered this product several times in the last 6 months and from several different sellers, the Amazon product was the only product I received that brewed the larger cup size and the packaging was printed in English.

Deliver to EGYPT

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Have a Question? See What Others Asked

Picture shows a brew size of 360ml - but the product shipped has a brew size of 180ml. Amazon won't let me return it. How do I fix this?

Good afternoon, we ordered the regular cafe au lait 12 oz. and received the decaf 6oz. how do we remedy this? thank you.

Are the pods recyclable?

Why is product shipped from Spain when graphics are in English? Also, cup size stated in bullet 5 is 354ml but product shipped is only 180ml.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ravi S.

I loved the variety of products available. Will definitely shop again.

2 months ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ravi S.

I loved the variety of products available. Will definitely shop again.

2 months ago

Khalid Z.

Great experience from order to delivery. Highly recommended!

1 week ago

View all Trustpilot reviews

Product Dimensions	37.47 x 12.83 x 12.7 cm; 223.96 g
Item model number	PP-GRCE29505
Weight	672 g
Serving Recommendation	1 capsule
Brand	NESCAFÉ DOLCE GUSTO
Speciality	Dark Roast

Dolce Gusto Nescafe Coffee Pods, Cafe Au Lait, 16 Unidades, Pack of 3

Details

Description

Specifications

Have a Question? See What Others Asked

Common Questions