Vivi Electric Bike, 26" Electric Cruiser Bike 1000W Peak Ebike 22MPH Electric Bike for Adults, 48V Removable Battery, Cruise Control, 7 Speed Electric City Commuter Bicycle, UL 2849 Certified

I needed this to replace a 27 1/2" 500w mountain bike style commuter but I now needed a step through and this c26 bike had more style than the others, so I read the reviews, compared accessories with other bikes, and, based on that I ordered one in silver. My order was shipped immediately, showing the distributor to be very responsive, and arrived in minimal time. Assembly was easy, except for that darn seat mechanism. My seat was different from the one pictured, but that one seemed to draw complaints from other reviewers as uncomfortable,and the substitute was padded and comfortable so I think it was an upgrade. I initially rode it 6 miles ( my daily city commute ) and was very pleased with how solid it rides. The pedal assist kicks in quite a bit quicker than my previous 500 watt bikes and, after the initial surprise, was very steady and comfortable to pedal and maintain good speed, giving optimal power even at lower settings, and great for crossing intersections quickly. The gearing is very smooth and shifts flawlessly, no clunks or hesitation. I very much liked the adjustment options for the handlebar, which is lacking on many bikes in that price point. That let me optimize my comfort, reducing the strain on my back, arms, and hands, which was problematic on previous bikes. I love the lights, ( no more dead battery add ons ) and, WOW, the brake light is nice and bright, I intend to run with lights day and night to increase my visibility on the street, a nice safety factor. I do wish the display was more detailed but I just added a phone holder and speedometer app on my phone . The bell is fine to warn pedestrians but I will add a louder electronic horn for vehicle traffic, they're very inexpensive. The rear rack is surprisingly very solid and I'll use mine a lot. Also, Im so glad it takes a key to activate, which is some protection from theft ( last bike didn't and was stolen easily as the thief could easily and quickly ride it away after drilling my Ulock and it's not always convenient to carry a battery around ) This is my 6th ebike, and the best one yet, in style, power, comfort, convenience, and overall handling. Thank you VIVI for offering such a nice bike at an affordable price.

We purchased this bike back in November 2022 for our college-age daughter to ride from home to classes and possibly a job. It was eventually assembled after issues with that feature (not covered here). It looks good and appeared to run well.It lasted roughly 3 uses.The bike would not turn on. I checked the battery and it was dead. It had charged well over their 4-6 hour window with zero results. We contacted Amazon, but because we were past the 30 day window they wouldn't help. Then we contacted the seller. They wanted photos of the issue, which we sent. No solution. We requested a refund. They countered with a restocking fee and offered to send replacement parts. They wanted pictures of the battery voltage being checked, which we sent. Then we were told not to check voltage while charging (we didn't and the photo shows this). Bottom line: they are shifty. They don't want to return or refund anything. Maybe we're an outlier here, but I doubt it. I strongly suggest consumers look elsewhere. Buy local. It may cost more but at least you have a shop to handle problems (no one around here will touch it, since they don't sell these models). And I'm really mad because this is my daughter's college money being wasted here. I hope they lose sales as a result.Update (4/18/2023):Well, the poor review prompted some reaction. In messages back and forth with the company I explained that I would be happy to update my review of they would honor the manufacturer warranty, and supply us the replacement battery we requested. Well, they did! I was given a tracking number (which I checked, it was legit) and my daughter emailed me a photo when the battery arrived while I was at work). We charged it, installed it and her bike has been running fine. They even included links to videos showing some installation steps when I had a question.Now I watched a YouTube video on this very same bike and manufacturer that did not have a happy ending, so i was very worried that i was going to end up with an ebike that didn't work and a frustrated daughter, but these people stepped up (in my case) and took care if me as a consumer. I can't explain the other person's experience, but I wonder if, in my case, the language barrier really over complicated the entire experience: as a company they don't want to lose money and as a consumer I don't want a faulty product. At the end of the day, her bike is working, and that's the end result I wanted. I personally like the design and functionality of the bike. It does what it's designed to do.The company reached out to us to personally to apologize for the mistake, refunded us some money, and was very gracious in rectifying the problem. Now the bike works perfectly, and we are very happy with our product.