mine did not come with a gua sha. Is this a mistake or does it genuinely bot come with one?

If you have any questions about your product, please contact our after-sales service support and we will offer you an exchange or refund.Thanks

Does the roller contain any latex?

I sure wouldn't think so. It is made of hard plastic all around. I can't find any ingredient lists on websites.

Does it work on eye bags?

It has helped the dark circles under my eyes but I don't have bags. I really can't say. The Face & Eye Puffiness Relief may be a better choice.

Is the gua sha tool genuine jade?

Hi, the gua sha is made of natural jade stone. It has cool sensation and texture, and be careful not to drop it when using.

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Description

❄️ Cool down, glow up — your skin’s new BFF!

JAWLINE SCULPTING MAGIC - Elevate your contour game with the elegant Gua Sha tool for fine line improvement.
MIGRAINE FATIGUE RELIEF - Harness the cooling power to soothe headaches and energize tired skin.
EFFORTLESS SELF CARE RITUAL - Freeze for 30 minutes, enjoy up to an hour of refreshing skin revival anytime.
INSTANT PUFFINESS REDUCTION - Chill out and visibly de-puff in minutes with targeted cryotherapy.
UNIVERSAL SKIN COMPATIBILITY - Gentle yet effective on all skin types—face, neck, and beyond.

The BAIMEI IcyMe Ice Roller & Gua Sha Set combines cryotherapy and facial sculpting to reduce puffiness, relieve migraines, and improve skin texture. Designed for all skin types, it offers up to 1 hour of cooling relief after a quick 30-minute freeze, making it an essential self-care tool and a perfect gift for women seeking radiant, refreshed skin.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.