Question 1

I see references to "wax" in the reviews. Can anyone give me the actual name of the product? (NOTE: I already have the "Mystery Oil" in my cart.)

Accepted Answer

The actual name of the product is Boos Block Board Cream.  It is marketed on the tube as, "Natural Moisturizer for All Types of Wood".  The listed ingredients are Natural Unbleached Bee's Wax and Food Grade Mineral Oil.  I use the product roughly once a week to moisturize the wood after first wiping the board down with a water soaked cloth.  The entire board requires roughly one teaspoon of product on a cloth to moisturize the entire surface.

Question 2

Our board has a very strong, strange smell, does anyone know what causes this and if it will go away? It kind of smells like burnt rubber.

Accepted Answer

Hello Ms Wenzel,

Well, we have to say you stumped us on this one! This board is made from Maple Wood with an all- natural oil finish. Have you owned the board for awhile? Did you purchase it from Amazon or from a third party seller here on Amazon? Have you used other oil products on it? We do know that when people use food based oils (coconut, olive oil- both not recommended), they could potentially go rancid, which would lead to an unpleasant smell.  If that perhaps is the case, we recommend the following: Wash your John Boos cutting board with hot soapy water or rinse with a vinegar or chlorine bleach solution. (1 teaspoon bleach to one quart of water/5-to-1 ratio of vinegar to water) Do not soak the board in water, this will damage the wood. Like all natural wood cutting boards, John Boos boards are not intended for the dishwasher. Use John Boos Mystery oil (sold here on Amazon) to moisturize and protect the board when it is dry. Repeat oil every month, or more often if the board is new or you live in a dry climate. These quick steps will ensure this board is a constant companion for years to come!

Please do write us back if you have further questions. We are curious to hear about a resolution!

Sincerely, 
John Boos and Co

Question 3

Ate your boards formaldehyde free?

Accepted Answer

Hello,
 
Boos Boards and Blocks are formaldehyde free

Thanks, 
John Boos and Co

Question 4

Should this board feel unfinished and really scratchy? I have a different size in the same series and that one is totally smooth. Counterfeit?

Accepted Answer

Mine came in nice condition.  It feels like it’s a little dusty but is not. Some have sanded a board.. If so do NOT use steel wool which can leave fine filament behind. Also do not use water on the board before sealing with mineral oil or Boos cream, etc.  It will raise the grain.  I have a 12x12 and handle board that are nearly 50 years old.   Side note, don’t use serrated knives on maple boards. And I cut meats and never had a health issue.  Research will answer a lot of concerns like flattening a warped board.  Hope this helped and good luck.

Item Weight	0.01 Ounces
Item Dimensions L x W x Thickness	10"L x 10"W x 1"Th
Shape	Square
Color	Maple
Product Care Instructions	Hand Wash Only
Material Type	Wood
Additional Features	Reversible
Warranty Type	Limited
Recommended Uses For Product	Fruit, Vegetable, Meat, Bread

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John Boos Chop-N-Slice Series, 10" x 10" Maple Cutting Board w/Eased Corners, 1" Thick Butcher Block - Wooden Reversible Kitchen Prep Chopping Slab w/Edge Grain Construction

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