Steam Shower Generator Kit 18KW for Bath Sauna SPA, Aromatherapy Steam Head, Self-draining System, LED Touchscreen Controller, 12-Hour Timer 77-131℉ for Commercial Home Use

It would turn on randomly. At 2am at 11 no rhyme or reason I tried to contact the seller.UPDATE THE SELLER DID respond. Sent new part. Seems to be working.

At first I was excited when I bout this unit for my new bathroom. I got maybe 3 good uses out of it before the problems began. It never shuts off/ drains properly. Sounds like the darn thing is struggling to release water and can never get there. On top of that is not producing any steam. I’m very upset.

Update: After posting my review the Manufacturer responded to my questions and relayed they would update their installation manual.Noted items: Controller can be installed on the interior or exterior as the temperature sensor is a stand-alone component that is installed in the interior wall.Sensor installation height: One area denotes 1.5 meters and one area 4-5 inches. A big difference. They are the same but with a typo. 1.5m = 4-5 feet (not inches).Original: No way to get in touch with this overseas manufacturer to clarify their installation instructions that are imprecise or request clarification on installation plans.Last thing you want when installing a pricey steam shower.Maybe should have gone with a manufacturer with better customer support.

First off, this review is long overdue. I bought the product prior to the start of the bathroom reno. In the process, we had issues with the unit as it did not produce any steam at all.Support was ON TOP OF IT! They promptly replied back my emails, I provided photo of the installation and in the end they sent me a new unit to replace the one my contractor installed for me. After swapping it out, the unit passed all the tests.My family and I have been enjoying the steam shower for a month now since our reno completed and I must say that the unit produced nice even steam and it shuts off when the desired temp is reached. I really can't fault the unit and it works as described. But amazing amazing customer support! They even followed up with me after I received the unit (but my reno wasn't completed yet).

Had the steam generator for a couple months installed and the water inlet valve/solenoid stopped working unsure if it’s the control board or the valve no way to contact the company waiting for a response from them hopefully they see this review and can offer some assistance, in which case I will adjust my rating

I had this out in a new bath refurb. I was concerned that this is a Chinese company I'd never heard of (contractor chose unit, said had used several times in past). I've had it in about 6 months and it works great. One note...directions tell you water pressure can't be more than 25 pounds so in most cases you'd need a pressure reducer. Installer said no. I emailed this company and got a quick response that my 45osi pressure is fine and I do not need a reducer. Not sure why their instructions say contrary. So far, so good with this unit. Surprising quick help via email. The aromatherapy thing is a detent on the steam outlet where you can out oil which burns off pretty fast. Works, however, but you won't get much aroma for most of the steam bath. I have been doing this steam thing right before bed. Honestly, it makes me feel like my old muscles and joints are rubber. I am asleep before the unit auto drains .

I purchased this unit one month ago to retrofit an unsupported obsolete Koehler unit. My order of criteria for purchase was shower mounted attractive controller, price, auto drain and descaling port. I was able to use existing plumbing (water supply, steam connection, steam head and drain) and electrical (power and control wires) without incident. My biggest concern was replacement of “in shower” controller which I had become used to with the previous unit. With the best support that I have ever received, I was able to retrofit the attractive controller and temperature sensor in a type 86 pvc box with gold foil tape and commercially available silicone caulk for a very professional look. The unit performs flawlessly and effectively in a 6’x3’x9’ foot stone shower at a fraction of the price of the old obsoleted unit. I offered some feedback for extension of the time cycle setting and they agreed to make the software update for me and future customers and sent me a new updated controller in record time. They also provided me a spare parts listing of commercially available parts that might wear out over the life of the unit……this was a problem with the original obsoleted unit. 100% satisfied to date!

Install went great, but it doesn't work, the auto drain never shuts off? If it never closes, how is it supposed to work? There's no pressure relief valve on the 3 k ...does it have any pressure with the auto drain never closing? Says in manual that discharge water could exceed 161 degrees, how? The unit sys it only goes up to 131 degrees? Myn doesn't work....