M**8
This is your bracelet to keep in touch!
Love these!! From Minnesota to Lithuania, they work great! Beautiful design and durability!
L**L
Best company ever! Outstanding customer service!!
Now let’s talk about Totwoo Smart Jewelry’s customer service. They offer something you don’t see very often these days and that is amazing - no outstanding- above and beyond customer service. They truly take care of you! I bought two brackets maybe 6 months ago. I got the candy ones but I did not realize they were made where the pendant comes out to change bands. Well my daughter’s pendant pops out easily. She was at her dad’s and had a panic bc the pendant fell out in the ball pit. I had purchased the 2 year warranty so I went to see if there was any way to use the warranty. But it said it did not cover lost or stolen items. I reached out to customer service and I was amazed at how quickly they emailed me backs. I believe it was within an hour! Shocked. They asked for some information and then sent me to talk to Amazons Totwoo department ( because I bought them from Amazon). I messaged totwoo through Amazon who got back within 1 or 2 days. Still speedy. They quickly offered me a refund or a replacement. They helped me pick one out for my 6 year old daughter that will not pop out to change bands, as well. I truly am not one to brag about companies very often. Few amaze me and really go above and beyond with customer service these days. But Totwoo has. Way more than they needed to. I will be a lifelong Totwoo customer.To add: Totwoo has now even reach back out and said if I send them a photo of the bracelet I want for my daughter (the one I wanted was only sold in a two pack, and I still have mine) they said they can figure out the break down of price and help me to get the one she wants. They are amazing. Just incredibly outstanding company!!!
S**A
Lovely item !
Just ....a 10 out of 10 would recommend HIGHLY
S**E
Doesn't connect
They shipped fast and were easy to set up to the app. The problem is they don't connect to each other. You have to invite a partner with their phone number as is how you login. It didn't send a text or anything. Doesn't do the one think it's supposed to.
M**K
Sending love vibes
I was nervous of this purchase to see if this would really work. I so glad I did because it works wonderful. We push the button and we send love to my husband through out the day. Also an extra bonus is when you are receiving a phone call the bracelet vibrates and light up to show notifications. A great buy and highly recommended
K**N
Gift
Works great! I got it for my sister as a gift and she loves it! it goes good with her outfits and can withstand her job of working with animals!
J**Y
Amazing
Amazing product connected super easy my wife and I were able to operate it within minutes of it showing up at our doorstep she got the pink I got the black they were super easy to connect and the app work super well.
T**S
They only seemed to work when both of us had the app open.
I would not recommend. I thought they’d be cute for a long distance relationship..just to let the other person know you’re thinking about him/her throughout the day. The only time they seemed to work was when we both had the app open. I returned them. Very costly to not work as described.
Trustpilot
1 month ago
2 months ago