Can I hook a solar panel directly into a GoCam?

A: No, since the GoCam has a 6V DC input, and the solar panel outputs 12V, it needs a battery box to regulate the voltage.

I bought the wrong camera model. Can I exchange it for the correct one?

Yes, all exchanges or returns are accepted within a 30 day return window from the date of purchase. To initiate the return process please reach out to our Support Department. Once the return has been accepted, all items must be returned in resalable condition. Customers must cover their own shipping and have 30 days to return their items.

Q: Does the GoCam have an internal battery?

No. Ghost and GoLive has internal battery embedded so that you could connect a solar panel directly to the camera, no battery box or external battery needed.

I have not received a refund for my canceled data plan. What do I do?

Refunds are not issued automatically for canceled data plans. Refunds can only be issued once the data plan has been canceled. Customers can reach out to our support department, either by email or phone, to request a refund. Per our Terms and Conditions, customers can cancel their data plans within 24 hours, from the time of plan activation or plan renewal, to receive a refund minus a $5 cancelation fee per device. Cancellation after 24 hours of Plan Activation or Plan Renewal will not be qualified for a refund.